I have never had the 4k stream come through. I get the "reopen your game" each and every time. Stadia support referred me to the developer. It's reported here that developer, if they acknowledge you,...
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I have never had the 4k stream come through. I get the "reopen your game" each and every time. Stadia support referred me to the developer. It's reported here that developer, if they acknowledge you, will refer you back to Stadia support. I've contacted CDPR as I know countless people have over the last month. It's a loop. Meanwhile, Google is silent on the issue and happily eating my pro subscription fee which is fine, because my kid loves the pro games and I play some, too. But it sure would be nice if we got what we paid for and acknowledgment of the issue. UPDATE Still doesn't work, but here is an update. I've been on the chat with stadia support 2x, and on the phone 1x, and have received an e-mail from tier 2 support. So we have checked speed, verified ports, done all the basic troubleshooting. The e-mail from tier 2 support is as follows: TCP and UDP are ports in range 44700 - 44899. These ports are required for playing games on Stadia, for more information on port forwarding, please refer to your router manufacturer’s instructions. A simple Google search for “port forwarding your router model” should bring up instructions on how to accomplish this. If you’re using a work or school network, check with your network administrator. Your network administrator might block ports in this range. It would also be worth trying to change your device’s DNS to Google Public DNS. This would make your connection more stable as your DNS won’t be auto assigned but instead, fixed on that said address. Here’s how to: Configure your network settings to use Google Public DNS Primary Server: 8.8.8.8 Secondary Server: 8.8.4.4 Change default MTU size of network from default to 1492 I've done these things, and am still receiving the same "reopen game" message. The TV is a SHARP LC-55Q620U. My ISP is Spectrum. My projectstream speedtest is 222.43Mbps. My Router and modem are both from spectrum, the Spectrum "Wave 2" rac2v1s router which is a spectrum re-branded sagegmcom router, and Arris tm822g which is docsis 3. I might be having trouble changing the DNS on the router. Spectrum might have locked that down. I get an error when I click apply, but when I log out and log in and refresh the 8.8.8.8 and 4.4 values are still there. so, *shrug*. I also have UPnP IGD enabled, so if CCU is capable, it should automagically be handling the port rules. I've tried it both ways. The spectrum router doesn't have the option to check or set the MTU size. Finally, 4k works fine on doom, destiny, cakebash, etc. UPDATE I don't know what did it. But right now, for the first time, i am seeing 4k resolution "on." I'll report back if the problems comes back. The only thing of the above things I couldn't do was change the mtu.