ShawnDamon1982's Posts

https://www.androidcentral.com/some-stadia-users-cant-play-cyberpunk-2077-4k-due-extraordinarily-high-usage Everyone knows it's force throttling to 1080p.  Stadia blaming the publisher is disgusting on their part they should be ashamed with such tactics.

It just bad customer service on Stadia part they could of easily tried contacting publisher on our behalf have the problem fixed. They chose to piss off all the people affected by the issue. I don't know why they are keeping silent considering it's a big issue for all the pro subscribers that can't play cyberpunk at 4k. In my opinion it been almost 10 days. The issue is still not fixed. At this rate if they have any chance at retaining the customers affected by the 4k bug they would issue apology and grant 1 extra month free of pro.

https://community.stadia.com/t5/Stadia-General/Cyberpunk-2077-will-not-play-at-4k-Contacted-Support-this-was/m-p/45608#M19494   https://community.stadia.com/t5/Stadia-General/Close-and-reopen-your-game-for-4K-resolution-support-Cyberpunk/m-p/46823#M20081   https://mobilesyrup.com/2020/12/14/stadia-limited-cyberpunk-1080p-gameplay-reopen-game/   https://www.reddit.com/r/Stadia/comments/kcmc3x/cyberpunk_4k_disabled/   https://www.reddit.com/r/Stadia/comments/kcbeh2/cyberpunk_reopen_game_to_get_4k_issue/   https://www.reddit.com/r/Stadia/comments/kbx6i6/cyberpunk_reopen_for_4k_issue/   Keep all these post going.

https://community.stadia.com/t5/Stadia-General/Cyberpunk-2077-will-not-play-at-4k-Contacted-Support-this-was/m-p/45608#M19494   https://community.stadia.com/t5/Stadia-General/Close-and-reopen-your-game-for-4K-resolution-support-Cyberpunk/m-p/46823#M20081   https://mobilesyrup.com/2020/12/14/stadia-limited-cyberpunk-1080p-gameplay-reopen-game/   https://www.reddit.com/r/Stadia/comments/kcmc3x/cyberpunk_4k_disabled/   https://www.reddit.com/r/Stadia/comments/kcbeh2/cyberpunk_reopen_game_to_get_4k_issue/   https://www.reddit.com/r/Stadia/comments/kbx6i6/cyberpunk_reopen_for_4k_issue/   Let's keep these post alive: Count how many days this issue has been ongoing with no support from Stadia or the publisher.

https://community.stadia.com/t5/Stadia-General/Cyberpunk-2077-will-not-play-at-4k-Contacted-Support-this-was/m-p/45608#M19494   https://community.stadia.com/t5/Stadia-General/Close-and-reopen-your-game-for-4K-resolution-support-Cyberpunk/m-p/46823#M20081   https://mobilesyrup.com/2020/12/14/stadia-limited-cyberpunk-1080p-gameplay-reopen-game/   https://www.reddit.com/r/Stadia/comments/kcmc3x/cyberpunk_4k_disabled/   https://www.reddit.com/r/Stadia/comments/kcbeh2/cyberpunk_reopen_game_to_get_4k_issue/   https://www.reddit.com/r/Stadia/comments/kbx6i6/cyberpunk_reopen_for_4k_issue/   I have lost hope that this issue will be resolved. Incompetent people work at Stadia Support Chat and As of now CD Projekt still has not responded to any of my emails for help.

This issue has been ongoing since release of the game.  CD Projekt refuses to acknowledge or answer emails sent. The Stadia Support Staff keep insisting it the publisher issue.   Since there is no official statement they are basically screwing all the customers that brought this gamed day 1 and subscribed to Pro to play it at 4k. I would suggest you don't support Stadia with any further purchases and  cancel your Stadia Pro. Stadia Support Staff  is by far the worse customer service I have ever encountered.   

Update: I have sent 2 emails to CD Projekt now been 4 days they haven't replied.  Stadia Support Chat still being useless: Hello , Thanks for reaching out to the Google Stadia Customer Care Team. My name is Fill, I'm one of the Senior Specialists here from the Stadia technical support team. I’m looking to follow up on your case and I do apologize for the information that my fellow colleague provided. Due to all the games are running fine for 4K resolution and this is only with Cyberpunk 2077. Please contact CD Projekt for better assistance about this matter.  Have a new question? There are lots of ways to get back in touch with us below.   thank you, Fill

I would be patient if they weren't lying out of their ass or least communicating with the Stadia Pro subscribers.  If they were honest just said there is an issue we are aware of it and working with CD Projekt to resolve the issue they would have respect from the Community. The fact that they choose to give everyone that request help on Stadia Support Chat a different answers means they either lack communication in the department or they are a complete bunch of idiots that just buying time by lying. The Fact that you can use a VPN to play 4k means its obviously a area issue where one it's either the developers fault which i don't  understand why CD Projekt would have anything to do with the 4k Stream or the Stadia servers are so overloaded they can't handle everyone in the area playing at 4k so they capped the stream at 1080p. What ever the reason if they communicated instead of creating a bunch of lies and misleading people and now no one knows the issue.  There is no reason for numerous people to queue Stadia Support Chat and everyone receives a different answer it shows the lack of communication in their department and also makes them look really stupid. An honest answer and forum post would of easily solve this by the Stadia Staff.  

This was the reply from the specialist I waited 48 hours for this LoL It's official Stadia Support Chat is run by an idiot.  He couldn't even get the Publisher correct name  . So there you go guys a unedited email by the Specialist:   Hello , Thanks for reaching out to the Google Stadia Customer Care Team. My name is John, a senior specialist from the Stadia technical support team. I hope this email finds you well. I’m looking to follow up on your case. I can see here that you are having issues running 4K on Cyberpunk 2077. Now I understand why you don't want to contact Ubisoft regarding this issue but pleas understand that this is no longer out of our scope of expertise. Other games on your library streams 4K which proved that this is not a Stadia issue. Please contact Ubisoft for better assistance about this matter. contact us again and reference this case number or reply to this email to reopen your case. Have a new question? There are lots of ways to get back in touch with us below. Thank you, John The Stadia Customer Care Team