Contacted them yesterday after I updated my payment method and my order was cancelled (despite funds being available). Spent almost 30 minutes on the phone with them, most of that on hold. Was initial...
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Contacted them yesterday after I updated my payment method and my order was cancelled (despite funds being available). Spent almost 30 minutes on the phone with them, most of that on hold. Was initially given the "Just order the premiere" line. No. I pre-ordered a Founder's Edition to get the Founder's Edition as soon as possible, not to be pushed into the end of the line. Also, loss of the Founder's Edition means loss of the Night Blue controller I ordered. So, I lost all the reasons for pre-ordering because the system hiccuped my payment method away. I know that I am not the only person in this boat. How is this going to be made right? Where is our answer on this topic? Is the answer keep trying to call store support and keep getting the same BS answer? Or maybe, just MAYBE, you could be more definitive and respond to the people who have been supporting this idea and pre-ordered almost sight unseen. I am requesting another call-back as I write this, so maybe I'll get an update. This isn't a good look and shifting the blame and responsibility without any clear response to the people who legitimately want to support this endeavor isn't helping.