Google has utterly failed at this roll out, letting down it's biggest advocates in the process. And through it all, our best hope has been a now shuttered customer support line and the odd canned resp...
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Google has utterly failed at this roll out, letting down it's biggest advocates in the process. And through it all, our best hope has been a now shuttered customer support line and the odd canned response here or through Reddit, with nary an official, direct email in sight. I could have hung in there a bit longer if customer support wasn't so lacking but Google CLEARLY doesn't care about it's customers. I received my controller in the mail 11/19 at roughly 1130 PST. It's now nearly 1300 PST on 11/20 and no code, no direct message from Google to say "hey, we haven't forgotten about you" and no responses to A N Y of the messages I've posted across various websites (here, reddit, twitter). But people posting within the past hour that they've received a code (usually with no controller). I want to return my controller and receive a full refund. NOW.