@Maaseru that's exactly what I can't work out - this is precisely how not to handle an IT incident. Every incident management 101 course could use this as a case study and ask the class to point out ...
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@Maaseru that's exactly what I can't work out - this is precisely how not to handle an IT incident. Every incident management 101 course could use this as a case study and ask the class to point out where the company went wrong. It's such basic stuff. That's what makes it all the more infuriating, for me. They are clearly hiding a major mistake. Lying about it to fill dead air is the very worst thing they could have done.
I got an email from Google! it was to tell me that I have received my Stadia Founders package, which I am aware of as it has been on my sofa for 4 hours. What I don't have is an invite code, so I c...
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I got an email from Google! it was to tell me that I have received my Stadia Founders package, which I am aware of as it has been on my sofa for 4 hours. What I don't have is an invite code, so I can now add "trolling founders by giving them brief false hope" to the list of things Google has done wrong in the last 2 days.
Just another update. Received kit three hours ago. Still no code. Purchased June 11th, shipped November 18th, arrived November 20th 13:30 GMT. No code as of 16:50 GMT
The communication has been utterly dreadful. They are running through the list of things you absolutely must not do in customer relations. Just happily ticking them off, one by one. I struggle to und...
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The communication has been utterly dreadful. They are running through the list of things you absolutely must not do in customer relations. Just happily ticking them off, one by one. I struggle to understand the comms approach. Even a tiny company would have taken advice on how to launch a product or at least read a book on the subject. The way Google has handled this momentous omnishambles is just extraordinary. Is transparency such an alien concept to Google that they won't even consider it here?