Chufu's Posts

You can also check with your banks, guys, just in case that even though your cards were inactive, the bank itself may still have gotten the refund. So by contacting them you can check this out. But yes as Ivan said, if the refund would be rejected, just keep your eyes peeled on an email from Google asking you to provide an alternate payment method.

Hey @Wakala, If you didn't buy your Hardware on the Google Store, it doesn't look like you'll receive a refund for it according to Google. You could still wait and see, since they are processing refunds until 18th January, but if you don't get a refund, you can still get in touch with bol.com and see if they can offer any assistance. Q: Will I get a refund? What is available for a refund? A: We will be offering refunds for all Stadia hardware purchases (Stadia Controller, Founder's Edition, Premiere Edition, and Play and Watch with Google TV packages) made through the Google Store and software transactions (games and add-on purchases) through the Stadia store. Stadia Pro subscriptions are not eligible for refund, however you will be able to continue playing your games in Pro without further charges until the final wind down date. Source: Stadia Announcement FAQ Hope this helps!

Hey @Dncwalsim, You can check with your bank in this case. If the refund went through successfully (which can still take up 3-5 days, sometimes even longer), then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method. Q: I no longer have the form of payment I used to make the purchase. How will I get a refund? A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund. Source: Stadia Announcement FAQ Hope this helps!

Hey @IWantMyRefunddd, You can check with your bank in this case. If the refund went through successfully (which can still take up 3-5 days), then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method. Q: I no longer have the form of payment I used to make the purchase. How will I get a refund? A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund. Source: Stadia Announcement FAQ Hope this helps!

If your bank is closing, but not closed yet, you may still have the chance to get in touch with their customer support to check if the money has arrived. If the refund would not be successful, then yes, you would receive an email from Google to ask you to provide an alternate payment method.

Hey @Fratak, You can check with your bank in this case. If the refund went through successfully (which can still take up 3-5 days), then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method. Q: I no longer have the form of payment I used to make the purchase. How will I get a refund? A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund. Source: Stadia Announcement FAQ Hope this helps!

Hey @Kanji, You can check with your bank (or issuer of the prepaid card) in this case. If the refund went through successfully (which can still take up 3-5 days), then the issuer may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method. Q: I no longer have the form of payment I used to make the purchase. How will I get a refund? A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund. Source: Stadia Announcement FAQ Hope this helps!

Hey @sttopjd48, You can check with your bank in this case. If the refund went through successfully (which can still take up 3-5 days), then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method. Q: I no longer have the form of payment I used to make the purchase. How will I get a refund? A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund. Source: Stadia Announcement FAQ Hope this helps!

Hey @echung168, You can check with your bank in this case. If the refund went through successfully (which can still take up 3-5 days), then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method. Q: I no longer have the form of payment I used to make the purchase. How will I get a refund? A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund. Source: Stadia Announcement FAQ Hope this helps!

Hey @Doreaga, Normally transfers to a credit/debit card (bank) take 3-5 days, but it can also take up 10 days if unlucky. Here's a timeline list from Google if it helps. So best in your case would be to wait, check your bank statement regularly and get in touch with the bank after 10 days to confirm. Hope this helps.

Hey @jsc315, You have to check with your bank in this case, maybe they offer online-support that you can get in touch with. If the refund went through successfully (which can still take up 3-5 days), then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method. Q: I no longer have the form of payment I used to make the purchase. How will I get a refund? A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund. Source: Stadia Announcement FAQ Hope this helps.

Hey @jsc315, Are you also in the similar situation that your Google account has been deactivated? If not, your question is already answered in the Stadia FAQ article. If the purchase goes to a card that's no longer active, the bank may still receive the money, so best in your case to check with the bank. If the refund fails, you would get an email from Google to ask you for an alternate payment method. Q: I no longer have the form of payment I used to make the purchase. How will I get a refund? A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund. Source: Stadia Announcement FAQ Hope this helps.

Hey @Geko, That sounds a bit odd to me. If Google charges you for games though you would see the charges on pay.google.com. Maybe in your case it's best if you get in touch with the bank to see if the amount has really been debited or credited.

Hey @NDNkNIGHT, You can check with your bank in this case. If the refund went through successfully (which can still take up 3-5 days) to your original payment method, then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method. Q: I no longer have the form of payment I used to make the purchase. How will I get a refund? A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund. Source: Stadia Announcement FAQ Hope this helps!

Hey @ladro9hands, You can check with your bank in this case. If the refund went through successfully (which can still take up 3-5 days), then the bank may have received the money. In case the refund is not successful, you would get an email from Google to ask you to provide an alternate payment method. Q: I no longer have the form of payment I used to make the purchase. How will I get a refund? A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund. Source: Stadia Announcement FAQ Hope this helps!

Hey @Blaize, I would suggest to wait a bit and provide Google time to process the refunds. If you got an email from Google because the refund could not be processed to your original payment method and you have changed the payment method accordingly, then it still takes some time until the refund is processed to that alternate payment method that you provided. The best way to check your purchases and the statuses is pay.google.com. Additionally I also recommend this article, since a lot of questions are answered there as well: Stadia Announcement FAQ Hope this helps.

Hey @Gamerdude34, Google is making the refunds to the original payment methods that you have used back then to make the purchase. If that was a card that is expired now, the bank may still have gotten the money anyway, so best to check first with them. Be aware though that from the day you got the info that the refund has been done, it may take 3-5 days usually for the amount to appear in your bank. Google is also still working on the refunds, so I'd say, give them a bit more time and check with your bank in the meantime if they received the refund. Q: I no longer have the form of payment I used to make the purchase. How will I get a refund? A: In many cases, the banking institution will still accept the refund, and we recommend that you reach out to them to receive your funds. If the banking institution does not accept the refund, we will email you with instructions on the steps you’ll need to take to receive your refund. Source: Stadia Announcement FAQ