cancel
Showing results for 
Search instead for 
Did you mean: 

Chufu's Posts

From personal experience: Contact Play team first if you have a Play credit issue and the Store team if you have a Store credit issue, they can help possibly quicker than the Stadia team.
Hey @Boby090, It's possibly that it just takes a bit longer to arrive back in your account, depending on the payment method that it was issued to. I would recommend to wait a bit longer and see. ... See more...
Hey @Boby090, It's possibly that it just takes a bit longer to arrive back in your account, depending on the payment method that it was issued to. I would recommend to wait a bit longer and see. Either the refund is successful, then you can contact your bank to find out more, or the refund will fail and then you'll get an email with a link to the notification in pay.google.com and the instruction to set an alternate payment method for the failed refunds.
There seems to be no solution yet for guest order refunds for Stadia Hardware yet. I suggested some options in this thread, but it looks like those didn't work out for a user, so currently I would re... See more...
There seems to be no solution yet for guest order refunds for Stadia Hardware yet. I suggested some options in this thread, but it looks like those didn't work out for a user, so currently I would recommend to wait a bit longer and see if Google provides you with an alternative. The only other option is to contact the Stadia team about the refund issue, but they're super busy atm, so I only mention it since they may be able to escalate the issue further.
The only thing for now you could do is probably wait, I could imagine Google is internally checking how refunds can be processed for guest orders. But if there's no solution in your case by Jan 18,... See more...
The only thing for now you could do is probably wait, I could imagine Google is internally checking how refunds can be processed for guest orders. But if there's no solution in your case by Jan 18, 2023, then you can also check with the Stadia team, since they are handling refund issues for Stadia, but they will not be able to magically make the refund appear. But if possible they may be able to escalate the issue somehow.
Hey @lallo1138, Nobody here in the forums can check your personal account (or Google account) to see if the refunds went back. In your case you would probably need to wait and see if you can prov... See more...
Hey @lallo1138, Nobody here in the forums can check your personal account (or Google account) to see if the refunds went back. In your case you would probably need to wait and see if you can provide an alternate payment method once the refund fails or is rejected, but since it was successful in the first instance, I'm not sure what's happening behind the scenes. If in any way you didn't get the refund by Jan 18, 2023, you can also contact the Stadia team to double check about the refund, but they're super busy right now, so probably be better to be patient in the meantime.
Did you try to add another payment method manually to pay.google.com (either in the "payment method" section or you can alternatively also add them on play.google.com) and then try again to click on ... See more...
Did you try to add another payment method manually to pay.google.com (either in the "payment method" section or you can alternatively also add them on play.google.com) and then try again to click on the notification dot and select the newly added one? Does that work?
Usually it goes like this: First your receive an email confirming the refund. Then if the refund fails, you would get another email with a link to a notification on pay.google.com and to tell you to ... See more...
Usually it goes like this: First your receive an email confirming the refund. Then if the refund fails, you would get another email with a link to a notification on pay.google.com and to tell you to update your payment method. Once you have done that, then all you would need to do is wait until the refund appears on your alternate payment method. I would not pay too much detail to the status of the transaction on pay.google.com, because "refund declined" can also mean that just the refund to the original payment method failed.
Do you mean you followed the link in the email after creating the new account and then you get the error message or did you successfully provide an alternate payment method via the email link and the... See more...
Do you mean you followed the link in the email after creating the new account and then you get the error message or did you successfully provide an alternate payment method via the email link and then the error popped up? Since the error also indicates to get in touch with the Google support, maybe there's something wrong on the payment profile itself, but you can also try out another browser or device again to see if the error comes up everywhere.
Google is still working on providing all refunds by Jan 18, 2023 and usually when a refund fails you will receive an email guiding you to pay.google.com to provide an alternate payment method. When... See more...
Google is still working on providing all refunds by Jan 18, 2023 and usually when a refund fails you will receive an email guiding you to pay.google.com to provide an alternate payment method. When in your case the Google Play Balance limit is reached, then I could imagine that some refunds fail, because you can't get over that limit currently. I believe the best course of action here in your case would be to get in touch maybe with the Google Play team and check if there's any chance to go over the limit for the Stadia refunds somehow or you double check with the Stadia team if they can provide you the refund in another way if you can't get it back as Google Play Balance because of the limit.
Hey @hg, Do you get the same error when you navigate manually to pay.google.com and click on the notification dot in the top right corner (if you got an email about updating the payment method, the... See more...
Hey @hg, Do you get the same error when you navigate manually to pay.google.com and click on the notification dot in the top right corner (if you got an email about updating the payment method, there should be a red notification dot about the refund)? Also: Are you logged in on pay.google.com, so do you have a Google account with an active payment profile?
Hey @pfaeffchne, After you have provided an alternate payment method it usually takes another 3-10 days until the payment arrives there, depending what that payment method is. Sometimes it can take... See more...
Hey @pfaeffchne, After you have provided an alternate payment method it usually takes another 3-10 days until the payment arrives there, depending what that payment method is. Sometimes it can take up to 30 days. For me it took around 5 days, but still waiting on some of them, so even if you provide the alternate payment method on the same day for some purchases it seems they're maybe not processed all on the same day. For everyone else who doesn't receive any email about the failed refunds: You can alternatively also monitor pay.google.com and wait there for a notification dot in the top right corner (the email basically only provides a link to that part). If you still don't get anything then it looks like the refund somehow got through successfully, even if the bank states it doesn't? Only other alternative would be to contact the Stadia team, but until Jan 18, 2023, it doesn't seem they can do much about it from what I heard from other people.
Hey @Rocs009, If the refund fails, you will receive an email with the link to provide an alternate payment method. In my case, these emails arrived after 1.5 weeks, but it may be different for othe... See more...
Hey @Rocs009, If the refund fails, you will receive an email with the link to provide an alternate payment method. In my case, these emails arrived after 1.5 weeks, but it may be different for other people, so I'd give it 2-3 weeks in your case just to be sure. Alternatively you can also monitor pay.google.com in case you don't receive any email, you would get a notification in the top right corner there once the refund fails and you need to "fix" it, so by clicking on the notification you can also provide an alternate payment method. Otherwise if you never get anything it's still possible that the refund was successful in the first place which means the bank may somehow have gotten your money.
Hey @Lor and @frustrated2323, Is the option I suggested in this thread maybe an option for you? If the support is not able to help at the moment, it's at least worth a try in your case if you're ... See more...
Hey @Lor and @frustrated2323, Is the option I suggested in this thread maybe an option for you? If the support is not able to help at the moment, it's at least worth a try in your case if you're up to it.
I see @Jackie19, That may be a bit tricky then, but since you got the refund email it seems that Google is at least trying to provide you with a refund. Is the solution I provided in this thread ... See more...
I see @Jackie19, That may be a bit tricky then, but since you got the refund email it seems that Google is at least trying to provide you with a refund. Is the solution I provided in this thread maybe an option for you? Would be something you could try if you did the order as a guest order without a Google account.
That sounds a bit odd, can you see the charges also on pay.google.com? Whenever Google is charging you for a service, you would see the transaction there. Could also be that something is wrong or o... See more...
That sounds a bit odd, can you see the charges also on pay.google.com? Whenever Google is charging you for a service, you would see the transaction there. Could also be that something is wrong or odd on your bank/creditcard statement? Maybe it makes sense in that case to reach out first to your bank to ensure that there have been really charges happened and after that get in touch with Stadia support if you really have been charged.
Hey @DeBigKai, Google will first attempt anyway to repay you to the original payment method. Either that is successful, in which case you could check your statements or check with the bank or the r... See more...
Hey @DeBigKai, Google will first attempt anyway to repay you to the original payment method. Either that is successful, in which case you could check your statements or check with the bank or the refund will fail, in which case you'll get an email from Google with a link to provide an alternate payment method. Since the link will guide you to pay.google.com to solve a specific notification in that case, you would be able to choose another payment method for example from the payment methods you have added to pay.google.com. So in your case you can first check which other payment methods you have added or can add to pay.google.com to see the options you would be able to choose in case the refund fails. Banktransfer is not an option in most countries though, but if you're living in a country where PayPal is supported, maybe that would be an alternative. More info about accepted payment methods you can find here (these are usually the ones you can also add to pay.google.com): Accepted payment methods on Google Play Hope this helps.
Hey @Safeas, That seems indeed a bit tricky, since atm the only way to provide an alternate payment method for failed refunds is to follow the link in the email and change it on pay.google.com, but... See more...
Hey @Safeas, That seems indeed a bit tricky, since atm the only way to provide an alternate payment method for failed refunds is to follow the link in the email and change it on pay.google.com, but you need to be logged in to do so. Since as you say guest orders do not necessarily mean you have a Google account, there are two ways I see for you to solve it: You could try creating a Google account, then follow the link again and set up the alternate payment method. After you got the refund, you can also consider deleting the Account again if you don't need it (but I would wait until the refund is definitely in your hands). If you don't want to try Step 1 or it didn't work, you can also get in touch with the Stadia team, but they are super busy right now, but I'm suggesting it since they may have an option to escalate the issue or similar, so that you can receive help if you don't have/want a Google account for the refunds. It would be worth a try, but only as last resource since it's hard to get the support right now.
Sorry to hear your case with the support was not a good one. Maybe @JamesFromGoogle can have a look into the case ID you mentioned at the end. Is there anything we can help you out here in the foru... See more...
Sorry to hear your case with the support was not a good one. Maybe @JamesFromGoogle can have a look into the case ID you mentioned at the end. Is there anything we can help you out here in the forum? For example if you explain your problem more in detail, maybe we can help you as well.
That's a bit gambling to be honest ^^ It is possible that they go up in value after a longer time as you say as collectors items, but it's also possible that they will be worth nothing at all the lon... See more...
That's a bit gambling to be honest ^^ It is possible that they go up in value after a longer time as you say as collectors items, but it's also possible that they will be worth nothing at all the longer you wait. So up to you I would say.
You would need to wait longer in this case @JTSmagic. Either the funds will arrive at some point or the refund will be declined, in which case you will receive an email from Google with a link to p... See more...
You would need to wait longer in this case @JTSmagic. Either the funds will arrive at some point or the refund will be declined, in which case you will receive an email from Google with a link to pay.google.com to provide an alternate payment method for the failed refunds. There's nothing else that you or the support can do in the meantime for you.