Hey @Safeas,
That seems indeed a bit tricky, since atm the only way to provide an alternate payment method for failed refunds is to follow the link in the email and change it on pay.google.com, but...
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Hey @Safeas,
That seems indeed a bit tricky, since atm the only way to provide an alternate payment method for failed refunds is to follow the link in the email and change it on pay.google.com, but you need to be logged in to do so.
Since as you say guest orders do not necessarily mean you have a Google account, there are two ways I see for you to solve it:
You could try creating a Google account, then follow the link again and set up the alternate payment method. After you got the refund, you can also consider deleting the Account again if you don't need it (but I would wait until the refund is definitely in your hands).
If you don't want to try Step 1 or it didn't work, you can also get in touch with the Stadia team, but they are super busy right now, but I'm suggesting it since they may have an option to escalate the issue or similar, so that you can receive help if you don't have/want a Google account for the refunds. It would be worth a try, but only as last resource since it's hard to get the support right now.