This is to be expected. I know that's not the answers you'd wish for, but it's pretty clear in the ToS. When Google released the first Tomb Raider as a Pro game they said that they'd allow refunds d...
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This is to be expected. I know that's not the answers you'd wish for, but it's pretty clear in the ToS. When Google released the first Tomb Raider as a Pro game they said that they'd allow refunds due to it being released just over a week after the service/platform launched. They also specified that this is not acording to their original policy. It's the same as with PS Plus and Xbox Gold/Live. They have pretty much the same pros and cons, where I personally prefer to pay for quality over the online service. I can however agree that he might have ended the conversation rather quickly, but also that You weren't being an easy customer. Making a claim he obviously didn't agree on, and that was fundamentially misinterpreted. I enjoy the "included" (not free) games with Pro, but there will always be months in which we already own the game, or simply didn't want it (I probably won't try Farming Simulator again, for example). Also, continuing on, there will most likely be one (1) game per month, not two or more. As Google always framed it, at least one game per month in the Pro subscription. I love that they've included two games these months, but I fear that people will grow to expect it.