Hello Chris, I did reach out for support twice, went on Reddit, asked around. I got zero help. @ChrisFromGoogle wrote: Hi @Greenhill -- if you are unable to achieve HDR and 4K with y...
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Hello Chris, I did reach out for support twice, went on Reddit, asked around. I got zero help. @ChrisFromGoogle wrote: Hi @Greenhill -- if you are unable to achieve HDR and 4K with your Chromecast Ultra, it could be for a number of reasons: 4K/HDR/5.1 are features exclusive to Stadia Pro, so if you are not currently subscribed, that is the answer Your connection is unstable and/or insufficient to achieve 4K. In this case, please check that your connection is strong and capable of supporting 4K. If on wireless, being close to the access point would help. Your Chromecast Ultra may be malfunctioning. If you have exhausted all other options, reach out to our Support Team and request additional guidance. Hope this helps! It did not. I moved my Chromcast ultra off the old TV (TCL Roku) and onto the new (Samsung TV) Ever since i get distortion, connection cut-offs etc. @ChrisFromGoogle