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pepehands's Posts

Code arrived - hope everyone gets theirs soon
The true permanent 'harm' (legally) and broken promise is that people paid for a right to reserve a name. Nobody really cares about missing a day of Assassin's Creed. Extend subs for a week, whatever... See more...
The true permanent 'harm' (legally) and broken promise is that people paid for a right to reserve a name. Nobody really cares about missing a day of Assassin's Creed. Extend subs for a week, whatever, that's trivial. People paid for the right to reserve a name - that's what Google must fix. Hardcore gamers will see their janky names with the extra 420 or 69 or swapped number/letter every time they use the service. IT WILL BE IMPOSSIBLE TO FORGET THIS BECAUSE WE WILL BE REMINDED OF IT WHENEVER WE USE STADIA. So, somehow, Google needs to fix the name issue. How can they do this? Let's help them figure it out. My suggestion: 1.Wait until all preorders are filled and codes distributed. 2. Schedule a time where all user names are reset. Take the service down if necessary (you can use the time to perform 'system maintenance' - we're used to that) 3. DO IT RIGHT! - Announce that the name reset is happening in advance. Allot preorders scheduled windows to choose their names - do it in batches. Send people an email with their time. Make it a tight time slot if necessary - every 15 minutes - whatever. If servers have problems, well, at least everyone is effected equally. 4. There is no number four. That's it. Everyone gets what they paid for. Everyone is slightly inconvenienced, but fairness and balance is restored to the universe. If anyone has better ideas, let them know about it!
Glad someone is trying to track this, even if it's just for science.
Ordered founders editon: June 07, 2019, 11:39 PM The hardware came yesterday. ️ No code. Edit: arrived Nov 19 Card charged on Nov 17th. I contacted google yesterday about the order directl... See more...
Ordered founders editon: June 07, 2019, 11:39 PM The hardware came yesterday. ️ No code. Edit: arrived Nov 19 Card charged on Nov 17th. I contacted google yesterday about the order directly but no response. Appreciate your help.
June 7 - got the hardware, no code yet
Haha well you're lucky because I've posted/tweeted/messaged google store and nothing. Congrats though
Feels like this isn't a 'solved' post? Is there a timeline you can offer for when we will get codes? Thank you.
I agree! We just need to know.  It makes sense to gate subs and do a rolling launch to guarantee good service (but tell us). It's understandable if there's a bug and codes are sent out of order (bu... See more...
I agree! We just need to know.  It makes sense to gate subs and do a rolling launch to guarantee good service (but tell us). It's understandable if there's a bug and codes are sent out of order (but not very believable). It's not ok to do - whatever it is they're doing. I'm personally not as interested in monday-morning quarterbacking the mess - I just want the service I paid for, or a believable explanation. Beyond that, as a customer, I'll need to decide for myself if it's worth the hassle. So far, not a great start, but I really do want them to succeed. Otherwise I'd just ship everything back and say nothing.
Also no code - and the explanation is pretty flimsy also. They have a list of names and a list of codes - emails go out instantaneously - what's the hold up?
I'm one of the 'small fraction' - I pre-ordered June 7. I even got my hardware today, nice! Controller feels good. I don't have a code, unfortunately. According to the app, I can get one immediately ... See more...
I'm one of the 'small fraction' - I pre-ordered June 7. I even got my hardware today, nice! Controller feels good. I don't have a code, unfortunately. According to the app, I can get one immediately if I subscribe.... I am very confused. First question - Google - you really want us to believe you couldn't sort your list of subscribers?? Sort? List? Kinda in your wheelhouse. Ok fine - say there was a bug - the list was improperly sorted, mistakes happen - next question: Why would this cause delays so long? How long does it take to email a code? Even if they were in the wrong order - you're not using carrier pigeons. There is no obvious reason for a sorting error to materially delay the delivery of any codes. Emails go out pretty quickly these days. We should all have codes, sorting error or not. Final question - why are the codes being 'rolled out'? Why aren't they just 'sent' - ?? Makes me feel like this isn't a true launch, or that there are other issues causing you to gate the number of people on the service? We're on your side. We want to support this product - we're freaking founders - please just give us honest explanations and we'll be happy(er) - well, less frustrated. Thanks, and good luck