Hi guys, Founder here. Been using Stadia on my CCU since Stadia's launch day, with pretty much no issue until fairly recently. Over the last couple months or so, it's becoming increasingly difficult...
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Hi guys, Founder here. Been using Stadia on my CCU since Stadia's launch day, with pretty much no issue until fairly recently. Over the last couple months or so, it's becoming increasingly difficult to play a game on my CCU for more than a few minutes before the stream completely freezes on me without recovering. It's incredibly intermittent; sometimes it'll happen once after several hours of playing, sometimes it'll happen dozens of times in under an hour. When this happens, after a few moments my controller will disconnect and power itself off. Sometimes it's the opposite, where my controller will disconnect first, and then the video stream. The only solution when this happens so far has been to power the controller off and back on, exit the game session, and relaunch the game, and then it's about a 50/50 chance of getting back into my existing session where I left off, or being kicked back to the title screen of the game. This is, of course, incredibly frustrating when trying to do a raid with my Destiny 2 buddies, or trying to complete an Expert mission in Hitman where I can't save the game whenever I want to. It's gotten to the point where my clanmates in Destiny 2 are becoming hesitant to even do any activities with me, because they know that there's a very significant chance that my session will end abruptly and they'll be down a man, thus making me a liability to the rest of the team. This happens on every game I play, and *only* seems to happen when playing on my CCU. I've been unable to replicate this issue on my phone or my laptop. As for my network, I have a Google/Nest WIfi router, with no additional access points. I've enabled the "Gaming preferred" option on the router to prioritize Stadia traffic, and have also tried playing with the CCU or the controller set to "Priority device", and none of this has made any difference in performance. I've monitored my network traffic when this issue occurs, and no other devices on the network have had any abnormal amount of download/upload traffic at all. The CCU and router are about 10 feet apart from each other; they're in separate rooms, but aside from the ceiling/floor, there are no objects or other appliances between them. I can't find anything that's a potential cause of network interference. I've even been dealing with Stadia's support team for a few weeks now, and have not been able to make any progress whatsoever. I mean no disrespect to the Stadia support reps who have been nothing but kind and patient with me, but I feel as though whoever is manning the Stadia support chat do not have any idea how to troubleshoot anything, and that they're just reading off of a script. For instance, after over a week of back-and-forth emailing with a senior specialist, the "solution" they suggested is to replace my controller (despite the fact that I have two controllers and the issue is persistent on both, and both controllers have zero issues when playing Stadia from my phone or laptop), which obviously I'm hesitant to follow-through with because I'd rather not spend a bunch of time troubleshooting something that's clearly not related to the issue. I've even asked multiple support reps on a few occasions now if they can check my user logs, to see if there's anything that indicates the cause of these disconnects, and so far it seems that nobody has the capacity to check these logs. This is all meant to be a criticism of whoever is managing the support teams, and not the actual support reps, themselves. A Stadia support rep had eventually given up on my issue, and told me to contact Nest Wifi support for further help. I did, and they did some very basic network troubleshooting with me, and were unable to find any cause of the problem, as they determined that my network is operating as expected. I'm currently waiting for what I believe is my third Stadia support ticket to be escalated back to a senior specialist once again. As for the troubleshooting I've done so far: Powercycled modem, router, CCU, and controller Verified the CCU can stream other video content without issue, including low-latency Twitch/YouTube streams Reset my CCU and controller to factory defaults Enabled/disabled "Gaming preferred" on my Nest Wifi router Ran speed tests from multiple devices in various locations of my home (including the locations where my controller and CCU are), reliably getting 200+ mbps with 0% packet loss every time Lowered my stream resolution Set my DNS settings to Google DNS (8.8.8.8/8.8.4.4) Forwarded TCP/UDP ports 44700-44899 to my Stadia controller I'm frustrated and out of ideas at this point. If anybody else has had a similar problem and found a solution, I would love to know it.