Just some advice for anyone who still has their original packaging, or anybody who is ordering Stadia hardware. Make sure you keep the Stadia box and take note of ALL your serial numbers and keep the...
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Just some advice for anyone who still has their original packaging, or anybody who is ordering Stadia hardware. Make sure you keep the Stadia box and take note of ALL your serial numbers and keep them. Google makes the warranty replacement process retarded. And before anybody gets offended, I mean retarded in the literal sense, the way fire retardant is supposed to slow down or prevent a fire, Google tries to slow down or prevent your replacement! Yo... my R1 button stopped working on my Founder's controller! Try playing AC Odyssey (or a lot of other games) with a broken R1 button... smh. Anyway, I contacted Google Store support. They confirmed it was still under warranty. Then it got crazy... they made me send them a video of me trying to play, to prove the button wasn't working. I had already given them my original order number, the "Bundle ID" that is in the original order email, my gmail address, home address, etc. So I sent the video. Then they asked me for all the information I gave them before, plus they wanted the serial number from the White Stadia box, the serial off the Chromecast Ultra, and the serial off the Stadia controller. They also wanted a picture of the controller (even though I already sent them a VIDEO??!!). At this point I was feeling bad for a lot of people whose controllers probably gave them trouble. I know there's a LOT of people who don't have their original order email or the original Stadia box. Also, if you haven't TRIED yet... try viewing the serial number on your Stadia controller. It's TINY! I used my phone to take a picture and enlarge it. Same with the Chromecast, but at least the Chromecast serial is a tiny bit bigger. Anyway, my point is... keep as much of the information as you can because they make getting a warranty replacement really difficult. Oh yeah... And you have to return everything, which is another ridiculous piece of this. So my Chromecast which was working perfectly had to be replaced even though my only problem was the controller button. Your best bet is to make a record of your order number, your bundle ID, and your 3 serials (box, ChromeCast, Stadia controller). Especially make a note of your Stadia controller serial before it gets scratched or worn down, otherwise you will never be able to make it out. I got my replacement today and sent back my original. But the process is really stupid.