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Tito's Posts

My Stadia story:   I'm waiting for Google to stop being evil so I can play on my Android Tv with Chromecast Ultra built-in (which is way more powerful than CCU), or any of my android devices (just ... See more...
My Stadia story:   I'm waiting for Google to stop being evil so I can play on my Android Tv with Chromecast Ultra built-in (which is way more powerful than CCU), or any of my android devices (just like I can do with Xcloud, Geforce Now or Shadow) 
If i decide to cancel my sub, can I re-subscribe at any time or do I need to wait till they enable Stadia Pro for everyone who wants to pay?
An update on my Case, Google receive the Stadia back on 24th December. Today on 30th December I got an email saying that I will receive the refund within 14 days. Quite slow process compared to other ... See more...
An update on my Case, Google receive the Stadia back on 24th December. Today on 30th December I got an email saying that I will receive the refund within 14 days. Quite slow process compared to other major companies, but as long as it get's done without me having to contact them again and again I'll be "happy"
Yes it could be that, which is a shame as it stops a lot of people from tyring Stadia. Which is somehting that it's higlhy needed to counter attack a lot of criticisms and scepticism from people who d... See more...
Yes it could be that, which is a shame as it stops a lot of people from tyring Stadia. Which is somehting that it's higlhy needed to counter attack a lot of criticisms and scepticism from people who didn't even try it.
My Nvidia Shield TV has Chromecast (Ultra) built-in with firmware version 1.42.179832 which is newer than the standalone Chromecast Ultra (1.42.172094). It seems to me that Google just don't want to... See more...
My Nvidia Shield TV has Chromecast (Ultra) built-in with firmware version 1.42.179832 which is newer than the standalone Chromecast Ultra (1.42.172094). It seems to me that Google just don't want to enable it on Chromecast built-in devices with Ultra capability. They probably want us to buy another CCU, which is something I wouldn't do.
My Nvidia Shield TV has Chromecast (Ultra) built-in with firmware version 1.42.179832 which is newer than the standalone Chromecast Ultra (1.42.172094). It seems to me that Google just don't want ... See more...
My Nvidia Shield TV has Chromecast (Ultra) built-in with firmware version 1.42.179832 which is newer than the standalone Chromecast Ultra (1.42.172094). It seems to me that Google just don't want to enable it on Chromecast built-in devices with Ultra capability. They probably want us to buy another CCU, which is something I wouldn't do.
I got my return labels finally today so I can finally return the package. It's been more than 2 weeks since I requested it and the initial 14 days to return the package and get the refund are gone, ... See more...
I got my return labels finally today so I can finally return the package. It's been more than 2 weeks since I requested it and the initial 14 days to return the package and get the refund are gone, but I hope that they keep their word when they said that as I contacted them within 14 days they would refund me. Let's hope it's done quickly.... I'll keep you posted
As you said it's quite frustrating and stressful.  The only reason why I don't want to take a more serious action contacting a consumer rights organizations its because I fear that they could retili... See more...
As you said it's quite frustrating and stressful.  The only reason why I don't want to take a more serious action contacting a consumer rights organizations its because I fear that they could retiliate closing my Google account. I just want them to comply with the terms of sale and the laws that we have in UK/Europe , but so far I'm being ignored and I'm having a terrible customer service! I really wonder what else I can do to return the product and get the full refund... 
I already contacted tGoogle via chat several times They opened 2 case ID, the first one was ignored despite I was told that they would send me the right return labels. The second one has been opened... See more...
I already contacted tGoogle via chat several times They opened 2 case ID, the first one was ignored despite I was told that they would send me the right return labels. The second one has been opened for 11 days and so far has an exchange of 13 emails where I keep being told about the famous "specialist" I mentioned @ChrisFromGoogle @GraceFroomGoogle on reddit and didn't get any response (I can understand that as reddit is not their official forum) I mentioned @GoogleStadia on Twitter several times because of this issue. The 3rd or 4th time I was asked to send them a DM, but they didn't even read yet (it's been 2 days since then) Now I also created a thread on this forum explaining my issues briefly (hard to summarize so many attempts to get something done): https://community.stadia.com/t5/Payments-Billing/Trying-to-return-an-Stadia-Premier-in-UK-NIGHTMARE/m-p/10551#M540   Will something ever be done PLEASE? Does a customer service team exist at Google? Do they really think I will be comfortable buying of the products on the google store again???
I'm getting the exact same "our specialist is looking into it" for longer than 11 days. In my case they didn't even gave me the appropriate labels so I can return it. I guess I should be ready to the ... See more...
I'm getting the exact same "our specialist is looking into it" for longer than 11 days. In my case they didn't even gave me the appropriate labels so I can return it. I guess I should be ready to the second part of the nightmare (getting the refund) once I finally can return it. Terrible customer service, honestly...
I'll try to summarize my experience contacting Google Support via chat several times, 3 Case ID's and more than 12 emails exchanged. I ordered Stadia to be received on address A. Due to sev... See more...
I'll try to summarize my experience contacting Google Support via chat several times, 3 Case ID's and more than 12 emails exchanged. I ordered Stadia to be received on address A. Due to several issues with Chromecast I want to return within 14 days (even if it didn't had issues, based on EU law it would be my right to return it and get a full refund) I went to store.google.com ,clicked the return option (within 14 days) and I received an email with some return labels that show address A as collection address for UPS (an address that I can't use anymore) I contact Google via chat asking them to please change the pick up address in the labels as I don't have access to address A anymore, so I ask them to change it to address B (my home). Since then 2 Case ID's were opened. They completely ignored me on the first one despite sending me an email and I already exchanged 12 emails on the second Case ID (which was opened more than 11 days ago) but I keep being told stuff like "forwarded it to our specialist and we're waiting for the response from them" whenever I email them asking for updates.   Needless to say, the 14 days that would make me eligible for a mandatory refund are well gone. Google said that since I reported the issue before 14 days they'll help me with the buyers remorse, but considering how they handle things I won't be surprised if once the product is returned I have to face a new nightmare to get the full refund done.   After mentioning the issue on Twitter 3 or 4 times they asked me to send them a DM two days ago, but they didn't even read it yet. I contacted them via chat once again right before pressing the submit button of this post and I was told again that an specialist is working on it   @GraceFromGoogle can you do something about it to get this escalated? PLEASE
No love for Premiere's who were also early adopters?
Sorry if I fooled you with the title guys, I actually want to make a request: Google, we know it would take less than 30 minutes for Stadia app devs to enable gameplay via Stadia app on non-Pixel an... See more...
Sorry if I fooled you with the title guys, I actually want to make a request: Google, we know it would take less than 30 minutes for Stadia app devs to enable gameplay via Stadia app on non-Pixel android devices. Please stop being evil, enable that feature. Even Geforce Now and Project Cloud don't have restrictions in terms of Android devices that you can use to play. Considering that Android is owned by Google it's kind of funny... Come on Google, do something for the community for once! That would be a nice gesture towards early adopters (Founders and Premieres)
Some official clarification rather than users interpretation will be appreciated...  An Italian user has been told by Stadia's Twitter account that the games bought with a Pro discount can't be play... See more...
Some official clarification rather than users interpretation will be appreciated...  An Italian user has been told by Stadia's Twitter account that the games bought with a Pro discount can't be played once the Pro subscription ends: https://twitter.com/GoogleStadia/status/1197485246087745537 Therefore it would be nice if Google clarifies this information...
I'm giving them time, so I cancelled my preorder as well till then