I'll try to summarize my experience contacting Google Support via chat several times, 3 Case ID's and more than 12 emails exchanged. I ordered Stadia to be received on address A. Due to sev...
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I'll try to summarize my experience contacting Google Support via chat several times, 3 Case ID's and more than 12 emails exchanged. I ordered Stadia to be received on address A. Due to several issues with Chromecast I want to return within 14 days (even if it didn't had issues, based on EU law it would be my right to return it and get a full refund) I went to store.google.com ,clicked the return option (within 14 days) and I received an email with some return labels that show address A as collection address for UPS (an address that I can't use anymore) I contact Google via chat asking them to please change the pick up address in the labels as I don't have access to address A anymore, so I ask them to change it to address B (my home). Since then 2 Case ID's were opened. They completely ignored me on the first one despite sending me an email and I already exchanged 12 emails on the second Case ID (which was opened more than 11 days ago) but I keep being told stuff like "forwarded it to our specialist and we're waiting for the response from them" whenever I email them asking for updates. Needless to say, the 14 days that would make me eligible for a mandatory refund are well gone. Google said that since I reported the issue before 14 days they'll help me with the buyers remorse, but considering how they handle things I won't be surprised if once the product is returned I have to face a new nightmare to get the full refund done. After mentioning the issue on Twitter 3 or 4 times they asked me to send them a DM two days ago, but they didn't even read it yet. I contacted them via chat once again right before pressing the submit button of this post and I was told again that an specialist is working on it @GraceFromGoogle can you do something about it to get this escalated? PLEASE