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Onetrack's Posts

I have been a founder since I pre-ordered the day of it being announced. I support this platform. Trying to get support back from Stadia is agonizingly frustrating. Here is the pre-amble.. I preo... See more...
I have been a founder since I pre-ordered the day of it being announced. I support this platform. Trying to get support back from Stadia is agonizingly frustrating. Here is the pre-amble.. I preordered CP 2077 even before the announcement of the premier bundle being included  I received the email notifying me that I had qualified to get a promotional code for a free premier edition. I followed the link in the email itself, was taken to the google store, selected the free shipping option. The total price at checkout was $0.00 (139.99 CAD plus 7% GST + free shipping - promo code) A few days later I was informed by my credit card company that a large, unexpected transaction was made, I logged in there to check and sure enough, 146.99 was charged by google. I went into my subscriptions and payments section under google accounts, and there it was, Stadia Premier Edition, $146.99 Hopped on with support and got an endless runaround - they said the promo code was unused and still valid, and I could refuse the shipment and reorder it once google had received the item and processed a refund for it. The package arrived when I was not home, there was no chance to refuse it. So on with support again - They told me I had to ship it back, I said no, I will keep it, just apply my promo code against my order and when that's processed issue me the refund. They said no, they can't do this.. imagine arguing with a trillion-dollar company over 147 dollars. They insist it cannot be done. That I must ship it back even though they know my promo code and I have verified the serial number on the box. This is absurd. Take the promo code, apply it to the order, issue a refund and I'll keep this.. why pay for shipping both ways, that's boneheaded. And I'm sure if I reordered this the same thing will happen anyway. ugh.. /rant.  
I wouldn't hold your breath on this one - We have been asking to clean up the library by allowing people to remove unwanted added tv shows / movies from google play and its been 6 years since that re... See more...
I wouldn't hold your breath on this one - We have been asking to clean up the library by allowing people to remove unwanted added tv shows / movies from google play and its been 6 years since that request repeatedly fell on deaf ears. I can see this being the case here too.. ' what do you mean you don't want this game? '  can't even hide games, now we'll end up with cluttered libraries full of junk we don't want with no way to remove them.