I've raised an issue with my Stadia Controller, the case handler while trying his best couldn't resolve my issue. He has sent me an email with detailed multiple-step return instructions. It seems that...
See more...
I've raised an issue with my Stadia Controller, the case handler while trying his best couldn't resolve my issue. He has sent me an email with detailed multiple-step return instructions. It seems that Google is trying to make it really difficult for their customers to return anything. One of the steps involves sending them a CLEAR PHOTO of serial number on Stadia controller and Chromecast. The one on Chromecast is difficult to find with a naked eye, and the one on controller is so tiny that I cannot be 100% sure whether the character I'm reading is that letter or a similar one. Ultimately no phone camera photo I'll send will provide enough clarity to read the serial number. I hope you will change the process to be more customer friendly. At the moment not only your product is not working, but the overall return experience is terribly painful.
