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SynthSam's Posts

As I mentioned above, I got one from stadia but it took quite a while.
I agree, I had the same problem (also in Belgium). I just gave that information to help people that want to try out Ubisoft+ with Stadia, because it's quite clear that both Ubisoft and Stadia support... See more...
I agree, I had the same problem (also in Belgium). I just gave that information to help people that want to try out Ubisoft+ with Stadia, because it's quite clear that both Ubisoft and Stadia support are not able to provide meaningful assistance. I have a support case open for more than a month for this with no response. Hopefully the message gets through to Google @ChrisFromGoogle , and they at least adapt their help website to stop claiming that existing Ubisoft+ subscriptions can be linked with Stadia, because at least in Belgium, that is not the case for a lot of people and it's costing users money.
I have found the solution for those who haven't lost patience. You need to cancel your ubisoft+ subscription, then resubscribe through Stadia after the remaining time on your subscription has expired... See more...
I have found the solution for those who haven't lost patience. You need to cancel your ubisoft+ subscription, then resubscribe through Stadia after the remaining time on your subscription has expired. This solves the problem. It would appear that the subscription is managed through stadia then, with payment through Google. Afterwards on checking the ubisoft store website, I do not see an active subscription. However, I can confirm through the ubisoft connect software that the subscription is also accessible on PC.  Hope this helps. Clearly linking existing subscriptions does not work as intended.
I get the same error. Obviously it's not as widely rolled out in Belgium as they are saying.
I just checked my emails and it took 6 days, so I would wait a little while before bothering with customer service, particularly seeing as Ubi and Stadia support didn't seem to know who was responsib... See more...
I just checked my emails and it took 6 days, so I would wait a little while before bothering with customer service, particularly seeing as Ubi and Stadia support didn't seem to know who was responsible for sending the code. The mail was from Stadia in the end.
Thanks for letting me know. A few hours after I posted this, I received the code.
I purchased Watch Dogs: Legion gold edition six days ago, which should have access to Watch_Dogs Complete edition as part of the season pass, however, I still have no access to this title. I contacte... See more...
I purchased Watch Dogs: Legion gold edition six days ago, which should have access to Watch_Dogs Complete edition as part of the season pass, however, I still have no access to this title. I contacted stadia support five days ago and they pointed the finger at Ubisoft and said that I should ask there, but Ubisoft said that Google should have emailed me an access code for Watch_Dogs Complete edition which I never received.  Stadia support have now gone quiet on the issue without it being resolved. I see on reddit and on here a few similar reports, but from closer to the release date of Watch_Dogs complete edition, and I don't see if/how those people finally resolved their access issues.  Does anyone have experience of this issue and how to get it resolved? It's rather unhelpful when both Ubisoft and Google point fingers at each other and nobody wants to accept responsibility.