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Zierf's Posts

Hi, it took almost a month from when I received the e-mail but I finally got the amount back to my credit card, as you said. Thank you all again for the support!
Hello @Chufu @AndroiFy , thanks for your reply, I contacted my bank regarding this refund but they do not see any blocked income on the card and I've been asked to provide a Acquirer Reference Numb... See more...
Hello @Chufu @AndroiFy , thanks for your reply, I contacted my bank regarding this refund but they do not see any blocked income on the card and I've been asked to provide a Acquirer Reference Number (ARN) code for them to check since the CDC or the transaction ID is not helpful for the bank. Is there any way I can get this ARN code somewhere? Thank you
Hello, I bought Resident Evil Village on May 2021 on Stadia, it was a bundle with the premiere edition having the Stadia controller with it. I got the e-mail telling me the game was refunded but si... See more...
Hello, I bought Resident Evil Village on May 2021 on Stadia, it was a bundle with the premiere edition having the Stadia controller with it. I got the e-mail telling me the game was refunded but since 2 weeks I still don't see my money back and the paying method hasn't changed so it's still the same card. If I go on my activities this is what I see, a refund of 0 instead of €69,99. What's wrong? Can I get support? Thanks