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Okay, I apologize, I see the issue here now..
Yes, so this is a terminology issue.... Downswing is incorrect terminology and is the problem with the complaint..
Upswing was incorrect for me. And we should no longer call the mechanics issue a upswing or downswing.
The terminology we use should be changed to the correct terminology. "Backswing", and "Follow thru".
I myself called it the upswing, because you are pressing UP on the controller, I was not referring to the animation of the golfer, so that there is where the miscommunication happens.
I am just as incorrect as the support guy who probably misunderstood, I should call what I was referring to as the "Follow Thru" which is what I am talking about.
I will recontact them and clarify the issue..
Clearing game cache is obviously not an issue for us at Stadia. Clearly you selected Stadia when contacting them? I had too.
#Stadia Gamer #Youtuber