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LosAngeles
Stadia Player
Stadia Player

Stadia controller disconnects and reconnects once every minute

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my stadia is unplayable and I'm pretty peeved. Three useless chats and hours of troubleshooting has resolved nothing.

My stadia controller has always been unreliable. At least once per session (we'll say a session is three hours) the controller would disconnect and i would have to restart the controller to reconnect. Annoying, but i could still play.

Then about a month ago the controller started spontaneously bricking itself. It would disconnect as usual, but when i restarted it i would get a orange pulse of death from the indicator light and the app would say something like, the controller is connected to the internet but cant connect to google services. there is no way to resolve this issue. i have to just stop playing and hope the controller decides to start working the next time i feel like playing.

and now there's another issues. its happening frequently now, almost every session. after about an hour of play the controller starts what i call the disconnect loop wherein the  the controller disconnects and reconnects over and over again about once per minute for about 20min and then the orange pulse of death returns.

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Best Response
HatDroid
Platinum Stadia Guide
Platinum Stadia Guide

Hello @LosAngeles If you have double range WI-FI try to change the name of one of the two, give a separate name for 5ghz and 2.4ghz, in my case that happened because my controller was switching between the two and it was really annoying, also check if the wifi signal is high and stable enough in the place you use the controller.

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6 Replies
AndroiFy
Platinum Stadia Guide
Platinum Stadia Guide

Hi @LosAngeles 

Did you try to reset the controller? https://support.google.com/stadia/answer/9584135?hl=en

 

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LosAngeles
Stadia Player
Stadia Player

Yeah. Like a million times already.

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HatDroid
Platinum Stadia Guide
Platinum Stadia Guide

Hello @LosAngeles If you have double range WI-FI try to change the name of one of the two, give a separate name for 5ghz and 2.4ghz, in my case that happened because my controller was switching between the two and it was really annoying, also check if the wifi signal is high and stable enough in the place you use the controller.

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LosAngeles
Stadia Player
Stadia Player

I'm thinking this might be it. I've seen a lot of posts on here which suggests the problem might be that the controller needs to be on a 2.4ghz network, so I made a guest network at 2.4ghz and it didn't work, the stadia app told me both the controller and the ccu needed to be on the same network. I'm going to experiment more with this latter, I just really wish google had a fix because it looks like controller connectivity is a major problem with the platform.

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HatDroid
Platinum Stadia Guide
Platinum Stadia Guide

Yes, both should stay on the same, you should switch also your Chromecast to 2.4ghz better be stable than slightly faster!

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Attrition
Community Member

Yeah this happens to me all the time. Disconnecting.  I have gone through and even changed my wifi router.  I've been on calls with Stadia support so many times it makes my head spin.  If I had a dollar for every time I've been asked "did you reset the controller" I'd be able to buy another two or three controllers.  I have disabled WMM I have renamed 2.4gz and 5gz connections, etc.  The support people simply slow walked me until my warranty ran out then tell me i need to buy a new controller even though I've been discussing this issue with them since the very first week I got the controller hooked up.  I have another controller my kid plays with and it never disconnects, ever.  

''Well if you just factory reset your controller this would go away...."  Nonsense.

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