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artdias90
Founder
Founder

Stadia controller battery dead? Tried several things

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I am a Founder and this is my third and newest controller (Founders and Wasabi work fine so far). This is a controller I got from the CP Bundle.

The controller battery seems to be dead. I tried all reset / factory reset methods on the support pages before / after trying the below steps.

- The controller has been charged for several hours with the original USB C charger. Tried with different cables and Chargers.

- When unplugged from charger, it won't turn on. Doing all hardware reset button combinations do not cause any light of any color to come up.

- When I plug the controller into the original USB C charger, a non-blinking orange light comes up. After about 8 seconds, I notice the Orange light dimes a little bit, and right after that the orange light is gone. 

- When plugging the controller and pressing the Stadia button, the white LED shows up for a few seconds, switching to a blinking orange LED, that again after a few seconds lights are gone. In this short time window I am able to perform factory resets / etc, but after the couple seconds all power is gone from the controller.

- Playing wired on a notebook does not work, the controller is recognised but after a couple seconds it disappears also.

Videos of the steps above:

https://drive.google.com/file/d/10PeNvuqPkhnTAPtTGciXmcqd2nJUDBRd/view?usp=sharing

https://drive.google.com/file/d/10Px-Kekgl1FNblhiFBhWVH3NYU1BTUHu/view?usp=sharing

https://drive.google.com/file/d/10QusraYIT_nEo4gfl1Zfjd-ovrzCztXK/view?usp=sharing

 

https://support.google.com/stadia/answer/9584135 Been through all steps. Nothing helped. I'm familiar with Stadia and know the troubleshoot, so I really think something is up with this controller. But it's 3 month and never had any type of accident, was working just fine the other day.. since one week is like this. Please help

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Best Response
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @artdias90,

Looks like your controller needs a replacement. The best thing you can do is contact Stadia Support chat to help you with this. :smiling_face_with_smiling_eyes:

 

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1 Reply
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @artdias90,

Looks like your controller needs a replacement. The best thing you can do is contact Stadia Support chat to help you with this. :smiling_face_with_smiling_eyes:

 

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