Hi
i have ordered the Chromecast Bundle including Stadia Controller - the Controller does not work at all - i have plugged in to charge for many hours but the controller seems to be dead - not possible to get that thing run - no control lights - absolutely nothing ! what can i do - and what's the procedure to send back to google store without losing access to Stadia Games since i have bought the Stadia Controller as a bundle including Chromecast and Stadia Platform Pro access
regards
Andy
Hi @DoctorZ
Please reach the support from the link here
@DoctorZ Just to completely confirm that your controller is actually defective, have you tried charging through the wall socket? If you just connect the cable to USB port on your computer for example, it might not have enough power to start the charging if the controller is completely out of battery. You can also try change to another cable if you have one, just to eliminate the possibility of cable being defective.
If you've tried all the steps above and the controller still doesn't charge, you can follow what @AndroiFy said above and start the return process. The bundle actually doesn't come with Pro access anymore*, so you won't lose access to the games while you're going through the return process. If you purchase the games separately, you can still play the games with or without Pro subscription.
*just another note on the Pro access - when you sign up for Stadia the first time, you get one month Pro trial. If you don't cancel, you will get charged the monthly after the first month. Make sure to cancel if you don't want to subscribe to Pro anymore after the trial ends.
@DoctorZ Just to completely confirm that your controller is actually defective, have you tried charging through the wall socket? If you just connect the cable to USB port on your computer for example, it might not have enough power to start the charging if the controller is completely out of battery. You can also try change to another cable if you have one, just to eliminate the possibility of cable being defective.
If you've tried all the steps above and the controller still doesn't charge, you can follow what @AndroiFy said above and start the return process. The bundle actually doesn't come with Pro access anymore*, so you won't lose access to the games while you're going through the return process. If you purchase the games separately, you can still play the games with or without Pro subscription.
*just another note on the Pro access - when you sign up for Stadia the first time, you get one month Pro trial. If you don't cancel, you will get charged the monthly after the first month. Make sure to cancel if you don't want to subscribe to Pro anymore after the trial ends.