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Stadia Controller becomes Unresponsive/Disconnects mid-game

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Hello All,

I have been having this issue for months now, and I can't seem to find a solution on here, or anywhere for that matter. Hopefully, someone here can help me out.

My Stadia controller becomes unresponsive mid-game while playing Destiny 2. This especially sucks when I'm in the middle of a heated gunfight.

When it happens, no amount of button presses or inputs to the controller will fix the issue. The only way to resolve the problem is to unplug my controller & plug it back in again. And even after that, using the joysticks will not do anything, so I have to press the A button to regain control of my character.

Please help.

About my Setup

  • Playing Stadia on my Chrome browser  (the most up-to-date version).
  • Wired controller connection. Founders edition Stadia controller (Night Blue) from Stadia launch in 2019.
  • Updated the controller by connecting it to Wi-fi & to Chromecast Ultra.
  • MacBook Pro late 2015 (OS Ver. 12.3.1)
  • Wired Ethernet Connection (100 Mbps Download / 11 Mbps Upload)
  • Uni SWIFT 1G USB-A to Ethernet adapter (Model AE01)
  • Wi-Fi manually disabled on laptop.
  • Stadia Performance Setting: Up to 720P
  • Plugged directly into the router from the laptop.
  • Minimal network traffic other than when streaming videos on one other device.
  • Adblocker indefinitely paused for Stadia website.
2 Kudos
Best Response
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @StaffCommunity 

Do you also have this issue when using a Chrome incognito window?
Is it possible for you to try connecting the Stadia controller to a WiFi 2.4GHz. :smiling_face_with_smiling_eyes:

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4 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@StaffCommunity was the issue only happening with Destiny 2? What about other games? I saw you already updated the controller, but have you tried resetting / factory reset the controller? Might be worth a shot. 

More info from article below: 

https://support.google.com/stadia/answer/9584135

------------------------------------------------------------------------------------------
Stadia Guides are not employed by Google. Opinions are my own.

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3 Kudos
HatDroid
Platinum Stadia Guide
Platinum Stadia Guide

@StaffCommunity 
Other than Ivan and RXShorty suggestion, just to exclude the issue is in the controller itself, have you tried with mouse/keyboard? do you see the same issue? another test you can do, is to connect the controller using wireless connection, to do so, tap on the controller icon and then after turnin on the controller input the sequence you see on your monitor while the pad light is flashing white

HatDroid_0-1651303933249.png

 

View Best Response in original post

3 Kudos
3 Replies
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @StaffCommunity 

Do you also have this issue when using a Chrome incognito window?
Is it possible for you to try connecting the Stadia controller to a WiFi 2.4GHz. :smiling_face_with_smiling_eyes:

4 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@StaffCommunity was the issue only happening with Destiny 2? What about other games? I saw you already updated the controller, but have you tried resetting / factory reset the controller? Might be worth a shot. 

More info from article below: 

https://support.google.com/stadia/answer/9584135

------------------------------------------------------------------------------------------
Stadia Guides are not employed by Google. Opinions are my own.
3 Kudos
HatDroid
Platinum Stadia Guide
Platinum Stadia Guide

@StaffCommunity 
Other than Ivan and RXShorty suggestion, just to exclude the issue is in the controller itself, have you tried with mouse/keyboard? do you see the same issue? another test you can do, is to connect the controller using wireless connection, to do so, tap on the controller icon and then after turnin on the controller input the sequence you see on your monitor while the pad light is flashing white

HatDroid_0-1651303933249.png

 

3 Kudos