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Stadia Controller Won't Link with Chrome Browser - Help!

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The controllers (I have more than one and none are working) are no longer linking to my stadia account through the chrome web browser. I put in the code listed in the browser when you click on the controller icon in the upper-right of the screen and it registers on the controller, but does not actually link to the chrome browser. I have done this every day for two weeks and it has worked fine until today. I tried it with two different controllers, both fully charged, and I get the same result.

1 Kudo
Best Response
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Colt_Burkhardt,

sorry to hear you encountered issues now to connect your controllers to Stadia with the Chrome Browser.

I would recommend here to first try wired and wireless connection and also the troubleshooting steps on the very bottom of this article. Maybe this will help to fix your issue.

If it doesn't help, you can also try some Chrome Browser TS steps and see if those are helping. Best would be to try again to link the controllers after each step to see if that solved the issue.

  • Check that you have the most recent Chrome version.
  • Disable all extensions in the browser and check if that solves the issue. If so, activate them one by one again to find out which one is causing the issue.
  • Delete the cache & cookies of Chrome.
  • Check if you have experimental Features (Chrome flags) activated:
  1. Go to chrome://flags.
  2. Search a specific theme to your problem with the search bar and check if you can disable this feature, e.g. "enables pointer lock options" or "hardware accelerated video decode".
  3. If you can't find those, click on "reset to standard" in the top right corner to enable the standard-settings of the browser.
  • Check that your Chrome Browser is not blocked by any Malware (check here step 5).
  • Check your PC if there is any Malware/Virus installed that might cause issues in your browser. Try to just run an antivirus-programm to isolate this.
  • Uninstall Chrome and install it again to have a "clean" version.

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1 Kudo
8 Replies
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @Colt_Burkhardt,

sorry to hear you encountered issues now to connect your controllers to Stadia with the Chrome Browser.

I would recommend here to first try wired and wireless connection and also the troubleshooting steps on the very bottom of this article. Maybe this will help to fix your issue.

If it doesn't help, you can also try some Chrome Browser TS steps and see if those are helping. Best would be to try again to link the controllers after each step to see if that solved the issue.

  • Check that you have the most recent Chrome version.
  • Disable all extensions in the browser and check if that solves the issue. If so, activate them one by one again to find out which one is causing the issue.
  • Delete the cache & cookies of Chrome.
  • Check if you have experimental Features (Chrome flags) activated:
  1. Go to chrome://flags.
  2. Search a specific theme to your problem with the search bar and check if you can disable this feature, e.g. "enables pointer lock options" or "hardware accelerated video decode".
  3. If you can't find those, click on "reset to standard" in the top right corner to enable the standard-settings of the browser.
  • Check that your Chrome Browser is not blocked by any Malware (check here step 5).
  • Check your PC if there is any Malware/Virus installed that might cause issues in your browser. Try to just run an antivirus-programm to isolate this.
  • Uninstall Chrome and install it again to have a "clean" version.
1 Kudo
badkenbad
Stadia Player
Stadia Player

Hi,

I have had the same problem recently (details in this post from yesterday). 

Try the following, which works for me:

  1. Sign in to stadia.com on Chrome
  2. Install Stadia as a Chrome app
  3. Exit the Stadia Chrome app and exit Chrome
  4. Run the Stadia Chrome app again
  5. Uninstall the Stadia Chrome app; use the option to remove all stadia.com data
  6. Turn on the controller first, then run Chrome again
  7. Sign in to Google
  8. Connect to stadia.com
  9. Try connecting the controller

Obviously this is not an optimal long-term solution. Deleting all browser data or reinstalling Chrome would be massively inconvenient for me, so I hope there's some other real solution.

0 Kudos
Steveo
Stadia Player
Stadia Player

I have this same issue with my new controller. It connects fine to chromecast ultra, but can't connect up to Chrome Browser. Tried the steps mentioned in this thread but still not working - it will only connect to a laptop/desktop with the USB cable. When trying wirelessly, the controller thinks it's connected but Chrome never updates to show a controller is connected. 

  • All devices on the same WiFi
  • Long press on controller (2 virbraitons) to connect to a new source
  • Tried with a fresh install of Chrome.....no extensions etc.

Anyone else experiencing this issue and has any suggestions other than the 2 existing replies above?

 

4 Kudos
dtskrotes
Community Member

I had the same issue and it ended up being that I was connected to my VPN. 

2 Kudos
LastedCrab
Community Member

This worked for me!

 

0 Kudos
Steveo
Stadia Player
Stadia Player

Strangely managed to get it working (partly). I need to do more testing. My WiFi is BT and I have Smart Hub 2 plus a disc extender for my office. All out of the box BT setup, no tinkering. 

When both controller and laptop are on the disc exterder it works fine. When both are on the hub, it doesn't. Looking in BT app I can see them using 5Ghz and established a connect fine. Will post back when I know more 

0 Kudos
Steveo
Stadia Player
Stadia Player

The controller is now connecting fine to all devices. Unfortunately I'm not 100% sure what fixed it but it could either be something Google have done as I noticed a few updates to the Stadia home page, specifically for the controller connection bit. One other thing I've done is to change my SkyQ setup to work on a different 5GHz channel and at 40MHz as I heard in the sky forums that the SkyQ mesh can cause interference. That may also explain why I only had issues in certain areas of my house (same room as SkyQ Box). Worth a try if you experience similar issues. Good luck! Cheers 

0 Kudos
Masho
Stadia Player
Stadia Player

This solved the issue for me. Could not connect to a browser - Edge or Chrome and controller would just ignore the code. Changed the 5Ghz band to 40 Mhz and it solved it! 

 

Thanks so much! :slightly_smiling_face:

2 Kudos