I attempted to reconnect my Stadia controller, which has not been updated since January, to the Stadia app and after successfully connecting to the WiFi the update procedure fails every time.
I have tried multiple networks, even tried in DMZ mode in case it was a port issue to no avail. After 3 hours of troubleshooting over chat and phone, I tried changing WiFi name and password, hard reset of controller, even drove to Starbucks to try their network. All resulted in failed updates.
When I connect through the browser, the controller will link up, however the performance is extremely poor. I can only assume this is due to the outdated firmware on the controller.
They tried to start an RMA but they required a picture of serials on the box which I no longer have, a picture of the serials on the devices (I defy you to take a pic of the Chromecast Ultra serial on the device) and a picture with the last 5 digits of the reference number.
I was told it would be an advance replacement, however they could not get the order to go through. I was then told it would be over a two week process to send my devices back and then once received, they would send the replacements out. I was also informed they are not able to refund or pro-rate my Stadia subscription despite being without the defective device for over half a month.
Has anyone else encountered this issue? If so what was the work around? Any suggestions on troubleshooting options?
Really couldn't be more disappointed on how this was handled.