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Stadia Player
Stadia Player

Stadia Controller Packet Loss, command drops, and/or Input soft disconnects

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Hardware:

  • Google Stadia Founders' Edition x2
  • 1000mbps via Google Fiber Internet (Proprietary Network Box)
  • ChromeCast Ultra x2 

 

Apologies for the word-salad title but this issue has proven to be quite.. wild. I'm hoping SOMEBODY out there will read this and post their fix, as Google Stadia's customer support (via call) and Google Fibers customer support haven't been able to correct the issue over multiple weeks.

 

The Issue:

Long-press commands like walking forward using the left stick, or holding down the boost button (A), will just stop sending after 5-15 seconds. The controller doesn't visibly disconnect and there are 0 error messages, and the game doesn't even freeze as I'm able to press other buttons. It just stops sending the walk-forward command (or any long-press command) which forces me to let go of the stick and press it back forward to get my character to start walking again.

 

What I've done to troubleshoot:

  1. Thinking the issue was with the controller, I called Stadia support and went through EVERY troubleshooting step they advised. Hit a roadblock where the controller was still soft-disconnecting even when hardwired (looking back I think it was poor instructions from the agent as we never fully reset the controller after connecting to WIFI.)
    1. Was advised to replace or purchase another controller to confirm, got another controller and issue was still present.


  2. I've confirmed that this issue only happens at my apartment. I purchased Stadia for entertainment while looking after my elderly dad in Louisiana for a few weeks. After hitting issues in Texas I decided to take both controllers with me just in case. 
    1. Using his Cox Internet 150mbps, the issue was no longer present on either controller! It played like an absolute dream. No soft disconnects, no long-press drops. Streaming quality was as good as it was back home on my 1gbps. 


  3. After returning to Texas after two weeks of smooth sailing, was quickly reminded that the disconnect issue still persists. I guess taking it on a road trip DIDN'T fix it after all :confused_face: 
    I THEN DECIDED IT'S TIME TO SWAP OUT MY INTERNET BOX
    , mostly due to spending an hour on the phone with a google fiber tech explaining my conundrum, and doing even more troubleshooting steps until failure. He didn't see ANYTHING obvious nor telling on his end, and kept telling me that this situation of mine was quite unique for him. I reassured him that it was unique for the multiple people whom have tried to help me now, and to remember that I'm the customer suffering here lol. They couldn't send me a replacement network box or send a tech out, I'd have to go downtown to their one Google Space store to swap it out. I begrudgingly said screw it and trekked downtown, paid $20 for parking, swapped my network box out, bought new cables on way home, got home and installed everything - confirmed it was all good to go... fired up my stadia controllers and.............
    swapping network box did not fix the issue.

  4. I have replaced the ethernet cable from Fiberjack to Network Box with new cables, replaced those cables with even newer cables. Replaced ethernet running from Network Box to my desktop. I turned off the TV, unplugged the coaxial cable, swapped out power supply for Network Box, swapped my underwear... Nothing seems to make a difference.

  5. I have tried Port-Forwarding, I have tried switching between dual-band WIFI and single. I have turned off the TV Box's internet radio. I have factory reset my Stadia controllers multiple times, I have reset my phone and iPad (devices I used to set up the controller) multiple times. I even reset my TV a few times.. (yes resetting the TV unnecessary.. but I was resetting everything in my apartment and my microwave didn't have a button..)


    I have followed every troubleshooting step on Google Fiber's Support Page Websiteapalooza
    I have followed every troubleshooting step on Stadia's Support Page Websiteapalooza
     
    I am going crazyapalooza. 


    Maybe this is a wiring issue with Fiber underground? Perhaps some electrical interference which only affects a small area of Texas? Such a small area that the amount of Stadia users in that area are so small that... nobody else has ever complained about this to Stadia before.  JUST SO BIZZARE IT'S ONLY HAPPENING TO ME IN MY SMALL SLICE OF THE WORLD :disappointed_face:
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Best Response
Ro
Stadia Player
Stadia Player

UPDATE: I FIXED my issue by adding a secondary WiFi router (Apple AirPort Extreme) specifically for the controller.
Issue is no longer present, and I'm positive this has to do with Google Fiber's Network Box WiFi radio interfering with something. 
The Apple Airport Extreme is old.. discontinued by Apple as of recent as well. My main goal was to use the Airport Extreme as a third wifi spot. I ran the ethernet from my Fiber NetworkBox into the Airport Extreme and set it up as a 5Ghz network. I reset my stadia controller and connected to the new apple spot, tried cyberpunk on my phone and walked for about 10 minutes straight before I threw my hands up in the air in excitement.

I then turned off the controller and paired to my desktop, popped open stadia and voila my issue is fixed.

 

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4 Replies
Ro
Stadia Player
Stadia Player

As an added afterthought since I forgot to mention this clearly: Stadia streams phenomenally on my all of my devices in my apartment. 
The workaround I'm using to enjoy Stadia in my apartment is an XBOX One controller + USB dongle plugged into my desktop. The input lag isn't bad at all.
I've logged 15+ hours of cyberpunk2077 in 4k on high frames mode with my xbox controller and literally noticed ZERO issues. I purchased the controller+CCU combo to add to my Stadia experience, instead it seems to have taken away from it.

 

 

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HatDroid
Platinum Stadia Guide
Platinum Stadia Guide

Just out of curiosity, it could be caused by the 2 chromecast? maybe the second one is somehow interacting with the controller? can you try to momentarily remove the second chromecast?

1 Kudo
Ro
Stadia Player
Stadia Player

Hey @HatDroid appreciate your reply. Most of my troubleshooting was done via my computer browser. The chromecasts are back in the Stadia boxes and haven't been connected to my WiFi since. 

 

1 Kudo
Ro
Stadia Player
Stadia Player

UPDATE: I FIXED my issue by adding a secondary WiFi router (Apple AirPort Extreme) specifically for the controller.
Issue is no longer present, and I'm positive this has to do with Google Fiber's Network Box WiFi radio interfering with something. 
The Apple Airport Extreme is old.. discontinued by Apple as of recent as well. My main goal was to use the Airport Extreme as a third wifi spot. I ran the ethernet from my Fiber NetworkBox into the Airport Extreme and set it up as a 5Ghz network. I reset my stadia controller and connected to the new apple spot, tried cyberpunk on my phone and walked for about 10 minutes straight before I threw my hands up in the air in excitement.

I then turned off the controller and paired to my desktop, popped open stadia and voila my issue is fixed.

 

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