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Kaonashi_509
Stadia Player
Stadia Player

Stadia Contoller Can't Link to PC? Works fine on Android

First off, I want to mention that I had been using Stadia FLAWLESSLY before this. 
Took a little break from gaming, and therefore didn't touch Stadia for some time.

Currently, I can connect to my phone (Samsung Note20 Ultra) via wifi and it works perfectly, however when I attempt to connect to Stadia on PC, inputting the link code outputs an orange blink. I've replicated this on two PCs running Windows 11. One of those systems is on ethernet, the other is on wifi. I've tried both Chrome and Edge on both systems, as well as factory resetting the controller several times. I've also switched between 2.4GHz and 5GHz with no luck, though on both networks, my phone connects to the controller just fine. Also, controller works fine wired as well on both systems.

Before taking my break, it worked perfectly with zero issues at all, everything just worked. 

Am I missing something? The ONLY thing that has changed is that I switched from an xfinity/Comcast supplied modem/router, to my own, which is a Nighthawk CAX80.

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11 Replies
AndroiFy
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Kaonashi_509 

This is quite strange. Are you able to connect to the PC using the USB cable and play like that? 

1 Kudo
Kaonashi_509
Stadia Player
Stadia Player

Yes that works perfectly fine. 

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ShadowKnight
Gold Stadia Guide
Gold Stadia Guide

Hi @Kaonashi_509,

Have you tried leaving the linking code visible for a few seconds before entering the code on your controller?

-Shadow
I am just a volunteer here on the forums
1 Kudo
Kaonashi_509
Stadia Player
Stadia Player

Yes, I've tried immediately after, waited quite a long time after, spammed entering it, etc. I'm at a loss. 

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AndroiFy
Platinum Stadia Guide
Platinum Stadia Guide

At this point, if the controller still in warranty, I recommend you to reach Stadia support to see option after all the troubleshooting steps.

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JamesFromGoogle
Community Specialist
Community Specialist

Hey everyone,

It's been a bit since this thread has been updated. Thanks for everyone's comments. @Kaonashi_509 did you have a chance to reach out to our support team? Let us know if you still need help when you can.

Best,

James

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JamesFromGoogle
Community Specialist
Community Specialist

Hey folks,
We'll go ahead and leave this topic open for another 24 hrs in case anyone else has any follow up questions or comments.

Thank you,
James

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Kaonashi_509
Stadia Player
Stadia Player

Apologies for the delay. I currently have a support chat going.

Currently, the controller is currently going from flashing orange twice with 2 vibrations, to sometimes just flashing orange and staying that way.
Chat agent is puzzled as well. Verified controller is showing up on my router as well. Even tried giving it a dedicated IP. Will update again once we have some more information. We have also tried clearing all browsing data and cache from Chrome on both my desktop and laptop as well. Desktop is on ethernet, laptop is wifi.

Not sure, running out of ideas at this point.

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Kaonashi_509
Stadia Player
Stadia Player

As of now, the ticket has been escalated.

Had no luck connecting the controller to anything other than my phone.

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JamesFromGoogle
Community Specialist
Community Specialist

Hi @Kaonashi_509,

Sorry for not following up sooner. How did the conversation go with our support team? I know you mentioned that it was escalated, but just wanted to see if you needed anything else from our community team. If not, we'll go ahead and lock this thread come Monday.

Thank you,

James

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Kaonashi_509
Stadia Player
Stadia Player

No worries, I've been troubleshooting intermittently when I have time to.

They advised me to attempt using my phone's hotspot and setting everything with that, and it worked on my laptop.
They determined it was a network issue but would not assist further.

I've tried just about everything I can think of, still cannot connect to either PC on my home network.
I don't disagree that it may be an issue with my home network, however I cannot seem to determine what that is.

I've tried changing security settings, disabling firewalls on the network as well as my desktop and laptop, I've tried specific wireless channels, Using 802.11AC, N, B, etc., 2.4GHz, 5GHz, dual mode, etc. Cannot seem to get anything to allow it to connect. Even tried using WPA2, WPA3, and completely unsecured wifi. I have a new router, and everything else connects no issue at all, so I'm not sure what the issue here is, nor do I know how to go forward with it.

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