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MovingShadow
Stadia Player
Stadia Player

Sound Cutting Out With Headset

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Hello,

Been using Stadia now for a couple of weeks. Loved it when playing on laptop with Chrome so I got the Premiere Edition. 

Now when using the CCU/controller and having a headset with the jack connected to the controller I have these frequent intervals of sound cutting out. 

I only get this when I have a headset connected to the controller. No issues whatsoever when the sound comes through the TV or when on the laptop. 

I also use the headset with my PS4 and no issues with it nor on my phone and laptop. 

My internet is between 250 Mbps and 300 Mbps so I'm not sure the problem is my internet either. 

I have no latency issues when playing games or atleast nothing noticeable. 

 

Screenshot_20200604-124444.jpg

5 Kudos
Best Response
ChrisFromGoogle
Community Specialist
Community Specialist

Hi all, sorry to hear this has continued to be an issue with your controllers. I don't believe this is expected behavior, so I encourage you to reach out to our support team for additional help.

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0 Kudos
MovingShadow
Stadia Player
Stadia Player

So I can confirm this actually solved our issue. 

The signal seems to be much more stable and the sound is no longer cutting out. 

In general, all our devices connected over WiFi are working a lot better. 

 

So Google Nest WiFi & Stadia are a good combo!

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17 Replies
BinaryJay
Gold Stadia Guide
Gold Stadia Guide

Have you tried a different headset or even just headphones?  Could it be a bad contact with the actual jack?

0 Kudos
TheRickerUnit
Stadia Player
Stadia Player

Anything more useful on this? I play PUBG and every couple of minutes my audio cuts out of my headset. I'm on my 3rd pair. It knows a set is plugged in because it won't play the audio on my TV until I unplug it. Then when I plug them back in they work fine. It has ruined many games when I lose the audio while being attacked. Pretty effing **bleep**ty for this to happen over and over and over. 

2 Kudos
Benj
Community Member

I'm having the same issue. 1000mb internet, stadia controller, and bluetooth headphones connected to my Pixelbook Go. Works like a charm sometimes, others it cuts out completely. Agree that it is very frustrating.

0 Kudos
Kritter
Stadia Player
Stadia Player

Same issue here, it's been getting worse everyday changing from annoying till a point where is ruining the game and the entire experience. How are we gonna play with friends if we do not understand **bleep** from them.

  • My internet is around 600mb. I play FHD resolution.
  • I plugged different headsets same awful result. Also, I use all this different headsets in other devices with no problem at all.
  • My set is headset plugged on the controller in the mini jack section. Controller on the wifi network
  • When I disconect the headphones as happen to other users, sounds good on TV, connecting the hedphones back to the controller will give wrong sound again, no improvement.
  • It happens more often at night than in daytime.
  • Stadia network checking shows always green.
  • I tried to set different sound settings in Stadia options and ingame with no improvement.
  • People can hear me clear in the group chats, but I have a hard time to understand anything from them,  I have to turn down the game sound in order to guess what they say and it ruins all the game for all of them as well.
  • This behaviour started once I stopped paying premium suscription, which I stopped paying cause controller started to disconnect from the games, but it did not disconnect from Stadia, cause always could navigate, noticing a frustrating lag, trhough the stadia menu. This problem still remains happening as well to me.
  • Battery % and charging status does not affect in any way.
  • Devices around does not affect in any way, neither the distance from the router.

II just want to say that cuting out wether with friends playing or even solo playing further than ruining the gameplay, is sort of a torture. 

0 Kudos
ChrisFromGoogle
Community Specialist
Community Specialist

Hi all, sorry to hear this has continued to be an issue with your controllers. I don't believe this is expected behavior, so I encourage you to reach out to our support team for additional help.

0 Kudos
dakster
Stadia Player
Stadia Player

I have this too. I actually have a second stadia controller and have this on both controllers when a headset is plugged in. I play RDR2 and it happens regularly.. Audio on TV speakers is fine, but most of my play time is late when I have to use the headphones. 

0 Kudos
TheRickerUnit
Stadia Player
Stadia Player

FWIW, I had an old headset that was falling apart. I bought a new one and I don't think I've had an issue since then. That's probably going on 3 months now. 

0 Kudos
ChrisFromGoogle
Community Specialist
Community Specialist

Hey all, so sorry to hear of the ongoing issues related to headset audio. Please make sure to file feedback in the Stadia app -- all feedback gets reviewed by human eyes, so it's important that this gets seen. To leave feedback, open the Stadia app, tap your profile avatar, scroll to "Feedback," and tap. Make sure to be as specific as possible.

0 Kudos
Deleted User
Not applicable

I think I just tracked this down to wifi connection quality at the controller. Not the CCU, not the audio jack, not the headset. I have two CCUs, one 18 inches from the wifi AP, and one about 20 feet away. I also have two controllers and two headsets. On either CCU, with either headset, both controllers exhibit the same behavior - as I move away from the wifi AP (a brand new Nest Wifi router, auto-RMA'd by Google - this is why you send your crash logs kids!), the sound starts to break up. Gonna see what support says...

0 Kudos
MovingShadow
Stadia Player
Stadia Player

It's possible it's down to the WiFi signal of the Stadia controller having troubles with the audio signal when a headset is connected to it.

There are moments the audio never cuts out and sometimes it happens quite frequently. 

0 Kudos
Deleted User
Not applicable

It's 20 feet from a WiFi AP, and a 4K stream holds up just fine. Turns out the problem is isolated to playing on a CCU though, as the same behavior does NOT happen when pairing a controller to a Chromebook (which ALSO supports the "it's not the wifi network" theory). So there's potentially a software fix? Dunno - spent the last 2 hours troubleshooting with support, gonna go play motor cars now!

0 Kudos
dakster
Stadia Player
Stadia Player

I found a pair of 3.5mm headphones, no more audio cutting out. The pixel usb C headphones do it constantly. Maybe some software bugs with the usb headphones?

0 Kudos
Deleted User
Not applicable

I got the $30 Pixel USB-C buds today, the dropouts are indeed way worse with them than with the 3.5mm buds.

0 Kudos
Bagers
Stadia Player
Stadia Player

I had same problem, so stadia controller is connecting to 2ghz WiFi so I log in to my router and changed channel for 2ghz WiFi that gave me better WiFi speed and fixed headset cutting out sound problem. 

1 Kudo
MovingShadow
Stadia Player
Stadia Player

I upgraded yesterday our WiFi to Google Nest WiFi and with that I enabled the gaming option as well. 

The ISP provided router wasn't always up to par with the WiFi signal. I noticed with all the working from home that we sometimes struggled with the WiFi.

I haven't tested it out yet but I'll update my findings if this hopefully stabilises the connection with the controller as well. 

0 Kudos
MovingShadow
Stadia Player
Stadia Player

So I can confirm this actually solved our issue. 

The signal seems to be much more stable and the sound is no longer cutting out. 

In general, all our devices connected over WiFi are working a lot better. 

 

So Google Nest WiFi & Stadia are a good combo!

0 Kudos
smithmal
Community Member

Had this issue when playing Far Cry 6 the past couple of days.  The audio cut outs made the experience very unfortunate. 

Not using a wired ethernet signal when playing high bandwidth games on Stadia seems like less desirable solution.  I came across another thread that indicated that the Stadia controller seems to have issues with 5Ghz signal from various routers (I'm not sure if this is all routers though).  Why this is I have no idea.  I can't believe that Stadia hasn't sent out a firmware patch yet to fix this since Stadia has been around now for a full year.

In any event, the solution written to fix the audio cut outs is to do either one of two things:

1. Turn off you 5Ghz signal totally on your router to force the Stadia controller to use the router's 2.4Ghz signal

2. Blacklist the MAC address for the Stadia controller for your 5Ghz signal (otherwise known as "MAC filtering").

I'm using OpenWRT on a Linksys router and was able to perform MAC filtering individually on my 5Ghz channel.  The MAC address for the Stadia controller actually comes up indicating it's a Stadia device when looking through my MAC devices attached to my network so I had no problem choosing the appropriate MAC address and then disallowing it to connect to my 5Ghz signal.

After doing so I turned off the Stadia controller (hold down the Stadia button until it turns off), rebooted the Ultra Chromecast (i.e unplugged then replugged it in) and then reconnected the Stadia controller.  I had no issue with sound cut outs after that.  This seems to be the best solution if you still want use your high bandwidth ethernet signal with Stadia games and still receive good quality audio out of the 3.5mm Stadia controller headphone port.   

1 Kudo