Quality concern

[FenjoW]

Hi, I have a problem with my founders edition controller. When i'm playing the left grip feels like it is a bit cracking. It feels like the upper section of the shell is not well enough connected to the lower shell. When I knock softly on the left grip it makes a hard clack sound whereas the right grip is just solid. I know it sounds like a slight issue, but it really bothers me while I am playing. It takes away the solidness of the controller.

[codesplice]

@FenjoW If I were you, I'd reach out to Stadia support to see if this might warrant a replacement:

https://support.google.com/stadia/contactflow

[3mil3]

Hi FenjoW, My FE Controller has exactly the same issue. Already send a video to the customer Support, But they could not detect any issues. Greetings

[FenjoW]

Weird, keep me updated on your case! I got a replacement which did not have this problem. But I got a new one with it, the vibration motors were making a very loud noise. So I send that one back tot google. Dont know what to do right now...

[3mil3]

After contacting the Support again, They had already closed the case without a solution and notification   pretty dissatisfied