Hi there, I've been using the Stadia control since the beginning (like 6 months ago) until now everything was working smoothly but today I noticed my control start to not charge no matter I plugin correctly plus the worst thing is that before I plugin the battery was 1/4 of the energy capacity. Right now without any reason I can't turn on my control and the control doesn't respond at all! Please is URGENT that I need to contact anyone from Stadia to help me on this!
THANKS!
@Zeldaman8787 my first suggestion would be to try charging the controller again, and leave it for a while. Make sure not to connect to USB port, but directly to a wall charger (or portable charger if you have the proper wattage). Leave it charging for a few hours.
If that still doesn't work, then maybe there's a malfunction with you controller, or the battery died. In this case your best bet is to contact Stadia support directly to see if they can help you, and maybe even get you a replacement. You can contact Stadia support from the following link
https://support.google.com/stadia/gethelp
For best result try to talk to a person directly, which means the phone or chat option.
Good luck!
@Zeldaman8787 my first suggestion would be to try charging the controller again, and leave it for a while. Make sure not to connect to USB port, but directly to a wall charger (or portable charger if you have the proper wattage). Leave it charging for a few hours.
If that still doesn't work, then maybe there's a malfunction with you controller, or the battery died. In this case your best bet is to contact Stadia support directly to see if they can help you, and maybe even get you a replacement. You can contact Stadia support from the following link
https://support.google.com/stadia/gethelp
For best result try to talk to a person directly, which means the phone or chat option.
Good luck!