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rodiandori
Founder
Founder

I ordered an additional controller!

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Anybody has experience with ordering additional controller? I ordered 3 days ago but it hasn’t been sent yet. How long does it usually take?
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rodiandori
Founder
Founder
I have written a DM on Twitter. I called google support and they tried to connect me to the ordering team but it was unsuccessful because they did not answer. I have written email to the purchase support without an answer yet. Payment seems fine according to pay.google.com. Not much else to do I guess?!

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rodiandori
Founder
Founder

They shipped it after a few days som I have the controller now.

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Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @rodiandori,

  • Did you check your order status on store.google.com (you can check it by clicking on your profile in the top right corner > orders)?
  • Did you receive an email in Gmail (mail.google.com) or to the primary address of your Google account regarding your order?
  • Did the payment went through successfully? You can check this on pay.google.com.

Normally the system seems to try 3-7 days before shipping to grab the money from your payment method. If this works, your delivery will be sent out.

If you still have doubts or something is wrong with your order, I would recommend to check this out with the Google Store-Team.

Hope this helps!

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rodiandori
Founder
Founder
I have written a DM on Twitter. I called google support and they tried to connect me to the ordering team but it was unsuccessful because they did not answer. I have written email to the purchase support without an answer yet. Payment seems fine according to pay.google.com. Not much else to do I guess?!
0 Kudos
rodiandori
Founder
Founder

They shipped it after a few days som I have the controller now.

1 Kudo