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giuseppe_dan88
Stadia Player
Stadia Player

During the game the buttons stop working

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During a Formula 1 game session, the R2 key stops working when pressed and I have to press it again. The same problem happened to me with other button as well.

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Best Response
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @giuseppe_dan88,

sorry to hear your buttons on the controller stop working. My BF and me had a similar problem in another game and for him it worked to do a factory reset of the controller. Nevertheless I would suggest to try the TS steps step by step:

  • Using a functional charger and USB-C cable, plug your Stadia Controller into a power source to charge it for 30 minutes.
  • Turn off or reset your Stadia Controller (especially the hardware-reset and Factory Reset as last steps)
  • While holding down the Y button, press the Stadia button until the controller rumbles and the status light turns on.  
     
  • Set up your controller on your Wi-Fi network using your mobile phone and the Stadia app.  
     

If all these steps still didn't help, I would suggest to contact the Stadia support for further advice.

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giuseppe_dan88
Stadia Player
Stadia Player

I have solved using a functional charger and USB-C cable, plug your Stadia Controller into a power source to charge it for 30 minutes.

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5 Replies
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @giuseppe_dan88,

sorry to hear your buttons on the controller stop working. My BF and me had a similar problem in another game and for him it worked to do a factory reset of the controller. Nevertheless I would suggest to try the TS steps step by step:

  • Using a functional charger and USB-C cable, plug your Stadia Controller into a power source to charge it for 30 minutes.
  • Turn off or reset your Stadia Controller (especially the hardware-reset and Factory Reset as last steps)
  • While holding down the Y button, press the Stadia button until the controller rumbles and the status light turns on.  
     
  • Set up your controller on your Wi-Fi network using your mobile phone and the Stadia app.  
     

If all these steps still didn't help, I would suggest to contact the Stadia support for further advice.

1 Kudo
giuseppe_dan88
Stadia Player
Stadia Player

Hi, I tried factory resetting both the chromecast and controller but it didn't fix the problem. Now I try to keep it in charge for half an hour and try again!
I bought the controller only 3 weeks ago :pensive_face:

thanks for your support 

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RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @giuseppe_dan88,

Do you have seperate WiFi networks for 2.4 GHz and 5 GHz?
I had some issues when the controllers are connected to the 5 GHz similar to your issue.
Resolved it by connecting to the 2.4 GHz WiFi network/SSID. 

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giuseppe_dan88
Stadia Player
Stadia Player

Hi @RXShorty ,

I use 2.4 GHz WiFi network/SSID.

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giuseppe_dan88
Stadia Player
Stadia Player

I have solved using a functional charger and USB-C cable, plug your Stadia Controller into a power source to charge it for 30 minutes.

1 Kudo