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Community Member

Crackling audio when Stadia controller is on WiFi.

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I'm experiencing very crackly audio (hard to hear what is happening) when using headphones and only when the controller is on WiFi (sound from the Chromecast is fine and sound from the 3.5mm jack on the headphones is fine when the controller is connected to my phone by USB C).

I have tried on two different internet connections, one of them with ridiculously good WiFi that nobody else was using and insanely low latency (with plenty of bandwidth) and another less good, and with two sets of headphones.

I have reported it via feedback, but not got any sort of reply or acknowledgement.

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1 Solution
Community Specialist
Community Specialist

Hi all -- sorry to hear of your troubles. Please reach out to our Support Team in order to receive additional help.

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60 Replies
Community Member

Same probleme here

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Community Member

Got the same Problem here *:(

Chromecast Ultra connected via LAN cable to Fritz! 7590 250mbit DSL, Controller tested at 2,4 & 5 ghz

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Community Member

I have this problem too, its very distracting and borderline unplayable, it makes the game feel like its lagging and skipping even though visually it isn't.

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Community Member

So tired of this. Even tryed 5ghz to 2.4ghz. Beats headset, bose headphones and 2other gaming headsets...

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Community Member

Same here, audio crackling a lot using the jack.

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Community Member

Same here. Please fix. 

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Community Member

Likewise. Same here. ... 😑 😞

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Community Member

Wow Google. We are waiting for a solution for more than 3 months (!) now. Nothing happens.

 

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Community Member

Btw all, my problem went away. I have playing on a chromecast ultra I bought a few months ago, though. Sound has been good with no crackling sound on it.

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Community Member

So, you had crackling issues with the original stadia controller audio jack and the original stadia chromecast ultra - but with another chromecast ultra you bought by yourself, the audio problem with headphones connected to your stadia controller was gone?

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Community Member

Hi, 

That is correct. I started playing more with the new chromecast I bought separately. At the moment, I don't have any sound quality issue when playing with any of them.

I didn't really do anything special, so either it was a server side fix or network related.

Cheers,

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Community Member

Thanks for your input. Okay so this is really strange. I still have the problem (=only while trying to use headphones connected to the controller. The "normal" sound on tv, pc and mac via loudspeakers works well.). 😕

Thank you anyway. Maybe I can try to find another Chromecast Ultra for testing ...

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Community Member

Hi - any news meanwhile? I have the same issue too. Recently it was fine for one whole evening. My impression was that it has to do with controllers state of charge though. But yesterday controller was fully charged and the crackling came back. No other issues. Sound via tv and surround is impressing even via bluetooth headphones.

Update - contacted support today and did a factory reset on my controller (https://support.google.com/stadia/answer/9584135?hl=en). Support told me that's the only way to get latest controller firmware. And - crackling is gone - Tadaaa.

Update - once the controller was off und switched on again problem came back 😭. Found out it's fully reproducible at least. Contacted support again and also stressed this as an community issue. Will see - suspecting it might be connected to Founders edition 🤔.

Update 04/20/20 - seems to be a founders edition issue - Google support is going to send a replacement bundle.

Update 04/24/20 - got a new founders bundle yesterday - no change 😬.

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Community Member

@giglamps 

I have the Premiere Edition and the same issue as most of you guys with Founder Editions (the only difference is the controller's color I think).

But you are saying that the issue has gone when resetting the controller, UNTIL restart (off/on)?

@all

I'm afraid it's not just an hardware issue of the controller, but a problem with the connectivity itself (in terms of 2.4 GHz vs. 5 GHz / wifi vs. cable / 50 MBit/s vs. 100 MBit/s or more / closed router ports / or older routers) - so that the controller can' recieve the sound properly.

Support told me I should try to connect my TV not via wifi but via cable to the router, and try again (don't know why I should do that, as the connection comes with the Chromecast Ultra's wifi, not with the TV's wifi). Anyway, I tried, issue stays.

#######

It may help when everyone gives the following information so we can detect similarities - I'm going to start 😉 :
 
Router: FRITZ!Box 7390 (pretty old)

Connected via: Wifi 5 GHz (both controller and Chromecast Ultra)

Max. provider speed: 50 MBit/s

Playing on: TV

Chromecast Ultra

#######

Btw, I would appreciate if some of the guys from @stadia support would join this thread instead of being in stealth mode all the time! :€

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Community Member

Update 05/01/20 - tried different scenarios in a frieds environment - same here, althought hi didn't even realized it. Unfortunately controller resetting worked reproducable for one day only. Yesterday - sound was brilliant w/o any changes on my side. Today - just tried for this post, crackling is back. So meanwhile I think, that it is rather a server-session then a client- or hardware-configuration issue.

As I urged support to get their job done, they told me, quote: "officially known issue as of 26th April 2020 to be solved by future update". At least something after all...

By the way - controller has usb-c connector an build in bluetooth "to be activated later on" according to google store. May be that will allow wireless headsets faster then they get this 3,5mm-jack issue solved. Time will tell...

@Endgegner too many parameters in my opinion - FttH 200 MBit Fritzbox 7490, dual band mesh-wlan with band steering activ, Chromecast 1 GHz LAN-wired playing on TV,  

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Community Member

Come on Google let's get this fixed.......

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Community Member

@giglamps 

I have the Premiere Edition and the same problem as most of you guys with the Founders Edition (the only difference is the controller's color I think).

But you are saying that - right after resetting the controller - the issue has gone UNTIL you restart the controller (off/on)?

@all

I'm afraid it's not only an hardware issue, as it seems that most of the players do not have it. So maybe it has something to do with the connection itself (in terms of 2.4 GHz vs 5 GHz / wifi vs. cable / 50 MBit/s vs. 100 or more MBit/s / closed ports / or problems with special or old router types), that the controller can't manage to recieve sounds correctly.

Support told me I should try to connect my TV not via wifi but via cable to the router, and try again. I did, but the issue stays.

########

It may help that everyone of us gives the following information to detect similarities - I'm going to start 😉 :

Router: FRITZ!Box 7390 (pretty old)

Max. provider speed: 50 Mbit/s

Playing on: TV

Connected via: Wifi 5 GHz (both controller and TV)

Chromecast Ultra

 

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Community Member

Likewise. Same here.

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Community Member
Same here
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Community Member

This is affecting me as well, on both TV+CC and Chrome Browser via MBP. I tried multiple pairs of headphones, I tried a factory reset of the controller, and I tried connecting to 2.4 GHz Wifi. None of these measures addressed the issue. I've sent feedback in the app.

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