Controller linking issues

[Rafabvh]

Hey community,

I am experiencing some troubles with the Stadia controller. 

While playing Destiny 2, whenever there are loading moments (IE: queueing to play against other players or when loading a media piece of the story Mode) my controller gets unlinked. In screen It shows the message with the linking code but when introducing through the remote It does not link. It only works against when switching off Chromecast completely and tuning Stadia on again.

Anyone experiencing the same? It is pretty frustrating

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I tried already resseting the controller settings, checked we are connected to 5G wifi. I have a Vodafone router which is new, could that be the reason?

[Matt1]

I get a similar issue when my controller runs out of battery and I switch to a second controller...I can’t make the second controller link without a chromecast reset. Can’t figure out the issue at all, but very frustrating!

[Chufu]

If those weird issues for you both continue, it might be worth to factory reset the controllers that have those issues. Would be worth a try at least. Especially if it's unlinking all the time, which sounds weird to me.

[Matt1]

I don’t have any issue with unlinking at all, for me it’s just when I try to link a new controller when the battery on the other has gone flat. Shown the white circle to say everything is connected but no buttons work! With either individually everything works fine.

[ChrisFromGoogle · Accepted solution]

Hi @Rafabvh, please send a message to our Support Team about this issue, as they will be able to assist in greater detail.