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Rodzilla8735
Stadia Player
Stadia Player

Controller linking & button configuration issues

Good morning, I'm have an issue with my Stadia controller. It started about a week or so ago with my controller randomly disconnecting from the stadia app. This occurred 2 times. Then aging a few days later.

Yesterday, for the 1st time it shut down entirely. This morning it disconnected but when I linked the controller via the input code my button configuration was not correct, up on the directional pad = the A button. The X button = the Stadia S button. It was very off configuration.

I did perform a reset on the controller (factory) but the problem started again within a day of reset.

What options do I have?

 

This message was copied from my Twitter feed. I figured I would also see if anyone in the community had a similar experience with a possible solution.

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4 Replies
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@Rodzilla8735 I was going to suggest factory reset but you already did it. Have you also tried hardware reset? 

https://support.google.com/stadia/answer/9584135?hl=en#zippy=%2Cfactory-reset-your-controller%2Crese... 

If that still doesn't help, does this happen when you're pairing with all devices (like PC browser and TV for example)? If that's the case, then it sounds like a hardware malfunction. If that's indeed the case then you can try to contact support and see if they can get you a replacement.

https://support.google.com/stadia/gethelp 

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Stadia Guides are not employed by Google. Opinions are my own.
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Rodzilla8735
Stadia Player
Stadia Player

I am currently using a Nvidia shield to stream Stadia. I did another factory reset this morning & I did a reboot of my system. I just have to wait and see. 

 

I use this particular controller for this specific unit. I do have others in my home but I don't cross them. This is the only controller that is problematic. 

I can wait.

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JamesFromGoogle
Community Specialist
Community Specialist

Hey folks,
It looks like this thread hasn't been updated in a while. Please let us know if anyone still needs any additional assistance.

Thank you,
James

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JamesFromGoogle
Community Specialist
Community Specialist

Hi everyone,
We just wanted to check in one more time in case anyone else has any follow-up questions or comments. If not, we'll go ahead and close this thread in another 24 hrs.

Thank you,
James

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