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Odin1
Community Member

Controller keeps unlinking frequently

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About every 10 to 15 minutes while in a game a message pops up asking me to link my controller, putting in my link codes does nothing. I have to turn off the controller and turn it back on and then put in the code before it will accept it. If I play with a keyboard & mouse in a chrome browser, I get kicked out frequently due to unstable connection even though I have 400 mb/s connection but I have a stable connection if I use chromecast with a controller. Either way I am unable to play Stadia without frequent interruption. Either I have a dislinking controller or a dislinking connection (but not both at the same time).

5 Kudos
Best Response
MrMiddleClass
Community Member

I suspect it has something to do with server traffic capacity. If there's too much traffic at a given time (more than Google has capacity for), I am guessing that they kick users off of the server to maintain performance standards. I wonder whether geography is a factor in these issues.

 

Update: after using either the stadia app on my phone or the Chromecast device, the controllers work flawlessly without disconnecting.

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0 Kudos
19 Replies
Perplexed
Community Member

I still have this problem everyday. Has anyone found a fix?

2 Kudos
Thunercrash
Founder
Founder

I have this same issue where my controller disconnects and it asks me to link the controller but I cant

2 Kudos
Lornauarcos
Community Member

Same issue, started happening recently playing doom 

0 Kudos
TheRealAnorak
Community Member

Do you have multiple routers in your home?  Make sure you are connecting to a wifi network with only 1 access point.

0 Kudos
TheRealAnorak
Community Member

Also... Try setting up a guest network and see if that resolves it.

 

0 Kudos

Have the same issue. Stadia support is sending me another unit. No idea why my laptop struggles with stadia on Chrome. Connection is excellent and super low ping. 12ms. Just gets super choppy no matter which game i try. While on Chromecast with controller i get full 4khdr with no issues. Except for controller randomly deciding to unlink. Can still control menu buttons but nothing in game. Says no controller is linked. Yet i can use it to navigate menus. Super weird. But it is being looked into. It will get better 

0 Kudos
Dema
Community Member

Hello everybody,

yesterday (well today early morning) when I playing Grid facing this issue twice in a couple of minutes (maybe less than 10 minutes). Now after a deep research I found interesting information about this case:

  • Stadia Controller use 2.4ghz band to connect to wifi.
  • At around 4 AM (the time when I facing the issue) the controller magically change the local IP (I guess because get disconnected from the wifi).

    Dema_0-1585644649682.png

What I do now? Well I set a static IP for the controller in my Router using the MAC address in case the controller get disconnected or had a microcut this will had the same local IP (example 192.168.254.324). 

At moment I not test it again but I'll maybe today night and see what happen. Maybe the linking issue dont have any relation with the connectivity but at least maybe this could help to solve something.

Cheers,
Dema.

Cheers,
Dema.
0 Kudos
dramadr
Founder
Founder

I have been having this exact issue for weeks.

1 Kudo
Von
Community Member

I've been having the same issue since the day I received the controller. This is sad. 

0 Kudos
Von
Community Member

I have emailed the support team. That was April 29. I still haven't heard back from them. You guys need to fix this issue. 

Tags (1)
1 Kudo
Vinomis
Community Member

Just a heads up. It’s much faster to tweet to them than email support. The response time is so much faster. Hope this helps. -Vinomis 

0 Kudos
Stoneykidd25
Stadia Player
Stadia Player

I have the same **bleep** problem why we spend this money on this **bleep** but there is always that one thing that has to ruin everything 

0 Kudos
RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @Stoneykidd25,

Sorry to hear you are having problems.
Most of the times this is caused by your local network beeing not optimal.
One thing I did is connect my Chromecast Ultra to 5GHz and the controller to 2.4GHz.

Which things did you try to resolve it? Maybe we can help you out with your issue. :smiling_face_with_smiling_eyes:

0 Kudos
BinaryJay
Gold Stadia Guide
Gold Stadia Guide

Try connecting your Chromecast Ultra using 5GHz instead of 2.4GHz, or plug the Chromecast Ultra into wired Ethernet.  This might help resolve the issue.

Please report back and let us know how it goes.

 

0 Kudos

I thought i I had followed up on my previous post . My issue was linked to my ISP provided router. Had one SSID with both 2.4 and 5ghz bands. Controller was switching bands. And causing a disconnect. Since i can't change the setup of that router(due to cable setup) I purchased a second router (ASUS BlueCave AC2600) setup both bands with independent IDs connected controller to 5ghz band and haven't had an issue since. Going on 3 months or so now with zero issues. One CCU is connected via ethernet, the other is connected via 5ghz wifi and zero issues with either since the switch. Hope this helps you guys . 

0 Kudos
SelectButton
Community Member

Just started happening to me and I've been an owner since launch. CCU is hardwired, so can't do anything about that.

0 Kudos
Moonangel
Community Member

This started happening to me after my 2nd day of getting the controller but I think I've found a fix since it hasn't been happening. I made sure my Chromecast was connected to my 5ghz wifi then I restarted the controller by holding down the Google assistant and capture button while the controller was on. Went to the stadia app to connect the controller to wifi but this time connected the controller to my 2.4ghz wifi and since then I haven't had any issues with the controller.

0 Kudos
MrMiddleClass
Community Member

I suspect it has something to do with server traffic capacity. If there's too much traffic at a given time (more than Google has capacity for), I am guessing that they kick users off of the server to maintain performance standards. I wonder whether geography is a factor in these issues.

 

Update: after using either the stadia app on my phone or the Chromecast device, the controllers work flawlessly without disconnecting.

0 Kudos
JamesFromGoogle
Community Specialist
Community Specialist

Hi everyone,
This is an older post so we're going to go ahead and lock it now. If anyone still needs help after trying the suggestions here, I'd recommend creating a new post so that you can get better visibility in our community.
Thank you,
James

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