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TAFFINTOR
Community Member

Controller disconnect mid game.

Has anyone figure why the controller disconnects mid game? I have had it happen to me playing tomb raider multiple times and in destiny as well. I personally think if the controller disconnects the game should pause so you dont have to watch your character die over and over.
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3 Kudos
16 Replies
Sornin
Community Member

How are you playing Stadia? Is it using a Chromecast Ultra connected to your TV, with the Stadia Controller connected to Wi-Fi, or is it on a computer/tablet/phone with the Stadia Controller (or another) plugged directly into the device?

If you are using the first-described setup, is the Chromecast Ultra using a wired Ethernet connection? I would expect, if both the controller and it are using Wi-Fi, for them to both have issues simultaneously, which is why I am asking.

I can only say I play in both environments, using a Stadia Controller in both, and do not have disconnection issues. The only time my controller has disconnected is when I wanted to see how long it would last before charging, and let it die on purpose.

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TAFFINTOR
Community Member

I'm playing on tv with chromecast ultra and it is connted to internet by cable. My controller keeps coming up with the linking code. Couldn't get anything to connect/ work. 

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ktd
Community Member

That happens me like an hour ago in Destiny 2. Hasn’t happened before and didn’t happen again after that. I hope it was just a one time thing...

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Northlight
Community Member

@TAFFINTOR It appenned to you multiples times? I had this append once or twice but your controller could be faulty no ? 

I collect Kudos for living.
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SicarioGamer
Community Member

something similar happens to me, in destiny 2 and gylt, while I suddenly play the button it seems that it was pressed, for example the camera rotation joystick, it is annoying because the command remains unanswered and I have to go in and out, my Chromecast is connected by ethernet cable, I tried to resynchronize the remote but nothing
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Swenhund
Community Member

This still happens to me I got to watch as someone in pubg shot me in the back.  Not cool!

0 Kudos
Snyper64
Stadia Player
Stadia Player

Same issues here, headset mic and sound go out, than the camera spins and the controller disconnects. I have to hold in the power button on the remote and completely shut it off and wait a few seconds to restart it to get it to reconnect. Happens 3-4 time's a week regularly ugh. Never had this happen until a few weeks ago. I play on Chromecast wirelessly and Chromecast never has any issues with connection, just the remote. I have a Netgear XR450 gaming router so I know that's not the problem, and I have Verizon FiOS for internet provider with a 100 mb up/down connection. I've had to rma one controller already due to the L3 button going soft and clicking in on it's own with no tactile feel and my new controller is starting to get soft but it still has the click feeling in it for the moment. Google seems to have a quality control issues with their controllers with the amount of complaints I'm seeing.

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gamingjay
Founder
Founder

My controller disconnects mostly when am playing Bomberman R via chromecast and I have no ideal why it's happens so frequently with this one game in particular..

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SSBGoku
Founder
Founder

When I got my founder's edition controller in December, it worked perfectly fine up until July! Then it started disconnecting every time I play a game. The same thing is happening to me that's happing to ya'll; I'm forced to watch myself get killed while trying to get my controller shut down, boot back up, and reconnect to Stadia. Since August, I've been working with Stadia support on this, and first, they thought I changed my internet settings, which I haven't! They wanted me to try a different wifi network, which doesn't matter because I'm on one network playing, and my son is on another network in the same house, and he has the same issue. My wife plays on her MacBook, and her controller disconnects on her from time to time, so she's forced to play with the cable. Stadia support finally sent me another controller and chrome cast ultra, and when I received it, I set it up, and about 10 mins into it guess what, yep, the controller disconnected! I don't think it's limited to the founder's edition controllers as my wife and son have the premiere edition controllers. I believe it may be a software issue when all three of us are having this issue but works fine when connected with the cable. With so many others having the same issue, it seems that it may be a software issue that could be the problem. It is reassuring to see that others have the same issue that my family and I are having with the controllers, and it's not just us. I wish Stadia would do something about it, though.
 
Not only am I having an issue with the controller disconnecting, but when I'm playing "The Division 2", I'll be doing something, and the controller will become unresponsive to the game itself. For example, when I'm behind cover, and I stand up to shoot someone, then go to squat back down, the character stays standing and keeps shooting even when I take my hands off the controller. Or when I'm walking, and I go to turn, and the character keeps walking in a circle and won't stop until he hits something. I can hit every button, and the character won't move or do anything, but when I press the Stadia button, it works completely fine, just not the game itself. I can exit the game, but when the start of the game comes up and says, "press A to start," I can press A, but it does nothing. For it to work, again, I have to shut down Stadia, and then it'll work. But when I'm playing on my Mac with the controller connected via the cable, I don't have any problems, which again leads me to believe that it may be a software issue. I've been working with Ubisoft to figure out why it's doing this particular issue and to get it fixed, but when I try to get a video of it for them, it seems to never want to happen. Has anyone ever ran the nonresponsiveness in a game but works fine when pressing the Stadia button, or is it just me? I've never had any issue in any other game except "The Division 2", which is why I've been in contact with Ubisoft.
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2 Kudos
Snyper64
Stadia Player
Stadia Player

I've had it happen in Destiny 2 and once in Borderlands 3. Mind you I mostly play Destiny 2 and only play Borderlands when I don't have anything going on in Destiny which is not that often.

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Taetertot
Stadia Player
Stadia Player

Is there no fix for this? Mine works fine on wifi but when the connection stutters and I plug in the ethernet, it won't link back to the ccu. 

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Snyper64
Stadia Player
Stadia Player

Not that I'm aware of, it's completely random when it happens and it happens to me randomly throughout the week.

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Sp1n0ff
Founder
Founder

My controller has started doing this mid-game disconnects in Destiny 2 (game I play the most). Frustrated by the annoyance as it disconnected me during a good game! Have tried factory reset and it didn't help. Internet speed is good & Wifi is good as well - controller is linked via 5Ghz to AccessPoint getting -55 to -60dbm signal. Chromecast is wired. I am setting up WireShark to monitor packets of the controller to see if there is any pattern of these disconnects. Does anyone know how to get detailed logs on Stadia side? I have contacted Stadia support before, but all it was done was to swap controller, nothing more.

1 Kudo
TallJake
Founder
Founder

+1, I'm affected by this issue. I'll be playing Destiny and the audio will start to jitter and I will lose control of my on-screen character. It happens consistently nearly every play session now. The weird thing is that the Stadia button / UI still responds to inputs, even as the game no longer responds to inputs. I have multiple chromecasts that I've tried unplugging, but it doesn't seem to help. My chromecast is wired to an optical connection, while my founders edition controller is connected to 5G wifi. 

1 Kudo
Alecorock
Stadia Player
Stadia Player

I play PUBG and this wasn't an issue until I moved to a new house. Now my controller disconnects during like 1 in 3 games. Not sure I'm motivated to troubleshoot. Might just hang up on Stadia if this has been going on and hasn't been resolved..

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Snyper64
Stadia Player
Stadia Player

Not sure if you are still using the same router but if not make sure that you separate out the 2.5 ghz and 6 GHz channels. Also reset and reconnect your controller, fixed it for me. Still disconnects once in a blue moon but it's not a daily thing anymore.

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