Hi,
I plug in my controller to charge, at 3% battery. I get the solid orange light indicating it is charging for about 15 seconds, and then the light goes out - and does not appear to continue charging.
I have tried both the charge cable included with the controller and the essentially identical one for my Google Pixel. Both times I have the same issue, indicating the issue is something with the controller itself.
Anyone else encountered this? And is there a remedy to it?
Thanks, Andy.
@ABM16 -- thanks for confirming that. Go ahead and open a support ticket with our team. We'll get you sorted out.
@ABM16 there's a possibility of a defect, but before that I want to check something.
When you're charging the controller, are you plugging the cable to USB port in your computer? If yes, can you try to connect to the wall socket instead? Just want to make sure you have enough power for the cable.
Thanks Ivan. Can confirm that the controller was plugged into a wall socket on both attempts. Got the controller only in December, so assume I can claim on the warranty then?
Andy.
HI @ABM16, have you verified that the wall socket in question doesn't have a malfunction? I know it sounds elementary, but we want to rule out all possibilities before encouraging a replacement. Of course, if the controller indeed does not retain charge, we want to make that right, but let's try everything we can first.
Thanks Chris. Yes, can confirm that this was tested across two different plug sockets and the issue persisted.
Andy
@ABM16 -- thanks for confirming that. Go ahead and open a support ticket with our team. We'll get you sorted out.