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MarshalFightZ
Community Member

Broken controller ... no support/answer from google

Hello I own a broken stadia Controller I contact the google support and we have make some tests to check different ways to wake up my controller. The audio jack is Brocken! The support team send me a link for a replacement item But the link don’t work I called 3 times the support cause of this problem and no one wants help me Stadia says google store is the right one who can help me Google store support say to me they don’t can do anything .. My RMA02492889 is this
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3 Replies
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @MarshalFightZ,

sorry to hear that your controller is broken. Unfortunately, the only thing you can do in this case is indeed to get help from the Google Store support. It's a bit weird that the link is not working for you: Have you tried it

I would try to contact them again and again until someone can fix that for you, because it should not be a problem to receive a replacement item in your case. At least I would imagine so.

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MarshalFightZ
Community Member

M Browser is not the problem

google says to me that they know the issue and technicians are at with

if I click the link there is a destroyed android bot with the error code PBRE


bit I don’t accept it ! 
i wrote my10th mail and call tommorrow the service again

 

i want use my return rights 

but I can’t because there is in the show no more the link for refund and the shop connect me to the broken replacement item Link

 

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BinaryJay
Gold Stadia Guide
Gold Stadia Guide

If you're outside of the US make sure support knows this, as I've found that sometimes if you don't specify they will just assume you're in the US and give you store links that aren't valid for your region.

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