Best Response
Hi everyone,
We are so sorry that you are having this issue with your brand new Stadia controllers. This is super frustrating. Before we go any further, I'd like to help by asking a few questions just to make sure we can be on the same page.
- Did this just happen recently or did you receive the controller this way; out of the box?
- Was the controller exposed to any moisture?
- Do you see or hear anything strange that could be any indication of damage?
I do also have a Troubleshooting process that may help some of you. If you could please try the following steps that would be awesome.
- Using a functional charger and USB-C cable, plug your Stadia Controller into a power source to charge it for 30 minutes.
- Hardware reset your Stadia Controller.
- With the controller off, hold down the Y button
, then press the Stadia button
until the controller rumbles and the status light turns on.
- Make sure you Set set up your controller on your Wi-Fi network using your mobile phone and the Stadia app
.
- Turn off any Virtual Private Network (VPN) services you have enabled on your network.
- Go into your Wi-Fi router’s settings and make sure Access Point (AP) Isolation is disabled. This is also known as “client mode” or “guest mode”. For more information, check with your router’s manufacturer.
- Note: AP Isolation is often enabled on public networks in places like hospitals, hotels, student dorms, or corporate networks. This setting can prevent your Stadia Controller and Chromecast from communicating with each other. If you’re on a public network, check with your network administrator for more information.
- Unplug your Wi-Fi router from a power outlet, then wait at least 30 seconds and plug it back in.
Please keep us post with how this goes. We're here to help.
Thank you,
James
Hi everyone,
We are so sorry that you are having this issue with your brand new Stadia controllers. This is super frustrating. Before we go any further, I'd like to help by asking a few questions just to make sure we can be on the same page.
- Did this just happen recently or did you receive the controller this way; out of the box?
- Was the controller exposed to any moisture?
- Do you see or hear anything strange that could be any indication of damage?
I do also have a Troubleshooting process that may help some of you. If you could please try the following steps that would be awesome.
- Using a functional charger and USB-C cable, plug your Stadia Controller into a power source to charge it for 30 minutes.
- Hardware reset your Stadia Controller.
- With the controller off, hold down the Y button
- Make sure you Set set up your controller on your Wi-Fi network using your mobile phone and the Stadia app
- Turn off any Virtual Private Network (VPN) services you have enabled on your network.
- Go into your Wi-Fi router’s settings and make sure Access Point (AP) Isolation is disabled. This is also known as “client mode” or “guest mode”. For more information, check with your router’s manufacturer.
- Note: AP Isolation is often enabled on public networks in places like hospitals, hotels, student dorms, or corporate networks. This setting can prevent your Stadia Controller and Chromecast from communicating with each other. If you’re on a public network, check with your network administrator for more information.
- Unplug your Wi-Fi router from a power outlet, then wait at least 30 seconds and plug it back in.
Please keep us post with how this goes. We're here to help.
Thank you,
James
