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ItsMeRich
Founder
Founder

Video frozen on App, Pixel 4XL

All game video is freezing for me within about 1 minute of launching the 3 games I tried. Audio comes through and respond to my controller (I hear sounds when I push buttons), but video remains frozen. My connection is solid at 71 mbps. Restarting phone didn't work, cleared app cache and storage. Also tested in Chrome and it works. Seems limited to the app.
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Chufu
Platinum Stadia Guide
Platinum Stadia Guide

Hey @ItsMeRich sorry to hear that you encountering issues with the app on your Pixel 4 XL.

First try all of these steps to fix the app. You can also try to remove and add your Google account again on the device, that might fix the issue as well. Just have in mind that you better do a backup before, just in case.

If none of these are helping, try to contact Stadia support to get more help regarding your issue. Might also be a Pixel 4 XL problem, who knows. :thinking_face:

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