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fthekat504
Stadia Player
Stadia Player

Stadia controller issues

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Stadia controller constantly loosing connection and having to put in code after that instead of continuing play it operates the Stadia menu

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Best Response
AndroiFy
Platinum Stadia Guide
Platinum Stadia Guide
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RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @fthekat504 

On what kind of WiFi network is your controller connected?
I knew some cases in which a 5GHz WiFi network caused issues.

Is it possible to connect a 2.4GHz WiFi network with your controller to see if that solves the issue?
Another thing that is worth trying is to restart your router.

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7 Replies
AndroiFy
Platinum Stadia Guide
Platinum Stadia Guide

Hi @fthekat504 

Try the steps here for your controller: https://support.google.com/stadia/answer/9584135?hl=en

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fthekat504
Stadia Player
Stadia Player

I factory resetted 

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Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@fthekat504 which device are you pairing the controller to? Does it happen often or just happening recently? Are you on a stable internet connection?

Also can you try hardware reset and factory reset? Also it might be because the controller is running out of battery. Try charging the controller for a few hours then try again

For steps on how to do factory and hardware reset, you can take a look at the article below, along with some other troubleshooting ideas.

https://support.google.com/stadia/answer/9584135

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Stadia Guides are not employed by Google. Opinions are my own.
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fthekat504
Stadia Player
Stadia Player

I factory resetted 

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Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@fthekat504 Can you try leaving your controller charged for some time? Try leaving it charged for half or even a day, and see what happens. Want to make sure the battery is not the issue.

Also try it on a different network and device so we can confirm that the controller itself is not the issue.

------------------------------------------------------------------------------------------
Stadia Guides are not employed by Google. Opinions are my own.
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RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @fthekat504 

On what kind of WiFi network is your controller connected?
I knew some cases in which a 5GHz WiFi network caused issues.

Is it possible to connect a 2.4GHz WiFi network with your controller to see if that solves the issue?
Another thing that is worth trying is to restart your router.

2 Kudos
fthekat504
Stadia Player
Stadia Player

I'm on 2.4 ghz

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