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deandrefam
Stadia Player
Stadia Player

Stadia app on iPhone keeps crashing, preventing me from setting up controller and chromecast

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My stadia app keeps crashing after i open it (within 9 seconds) and it is preventing me from adding my controller to wifi or adding my account to my chromecast

See screenshots attached of the error that appears when I reopen the app after it crashes

IMG_5285.pngIMG_5286.png

1 Kudo
Best Response
JamesFromGoogle
Community Specialist
Community Specialist

Hi everyone,

Thanks for the posts and we're sorry y'all are still running into this issue. I wanted to make a few suggestions here to see if they might help with the Stadia App stability.

  • For those that haven't yet, delete and reinstall the app.
  • Change the mobile device's Performance settings to Up to 720p. You can do this by going into the settings of the Stadia App.
  • Close any open apps that are not being used.
  • Restart the mobile device.
  • If possible, make sure that you're using the 5GHz Wi-Fi band instead of the 2.4GHz band.

Let us know if any of these suggestions help at all.


Best,

James

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JamesFromGoogle
Community Specialist
Community Specialist

Hi everyone,

Just want to say we appreciate everyone's patience here. We are aware of this issue and are investigating. We'll keep everyone updated when we have news.

 

Edit (1/26): As of right now, we do not have any further updates from our engineering team. Thank you for everyone's patience as they are still working on this.


Thank you,

James

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38 Replies
Castinius
Community Member

Hi there,

I have the very same problem and it is very frustrating as I cannot play with the stadia on my Chromecast because of this issue.

I tried the following things several times without success on my iPhone and iPad:
- updated my iPhone 12 to iOS 15.2.1
- deleted / reinstalled the Stadia app
- logged in with a different account
- updated my iPad to the latest version

The only way I can play is on Safari on the iPad. Honestly this is very disappointing.

Any hints on what else can I try to get this working again?

0 Kudos
Gs14567
Stadia Player
Stadia Player

Same problem for the last year. Stadia don't seem to want or know how to fix it. I will have to cancel my pre order of fifa 23 as my controllers have lost connection and I cant connect them back to wifi without the app crashing. Sooooo frustrating 

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deandrefam
Stadia Player
Stadia Player

Can you use the stadia website through the browser to connect the controllers? Not sure if you can but I have to use a browser to chat on my phone. Pretty BS they haven't fixed this yet that is impacting so many people.

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Helga
Founder
Founder

This problem is account related and not phone/app related. It only happens on accounts with a large friends list. If you have 0 friends it won't crash. Proof? After it crashed go to stadia.google.com on your desktop browser (assuming you are logged in with the same google account of course) and you will see a white page with an error.. after 1 minute or so the page is accessible again (and app will also works for a few seconds again... and then the whole circus starts again)

This is why some people are reporting it's not crashing with a recently created new account.

Google is still unable to fix this after more then a year. It's a shame.

 

1 Kudo
deandrefam
Stadia Player
Stadia Player

Tried removing most of my friends and still the same crashing issue

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Helga
Founder
Founder

Like i said, it only works with newly created accounts. Removing all your friend from an old account doesn't work.

Google refuses to acknowledge this problem and doesn't do anything about it.

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Mofuggly
Founder
Founder

It is 9/1/22 and the crashing of the app within seconds of opening is still happening.

1 Kudo
deandrefam
Stadia Player
Stadia Player

Incredible that this issue is still happening after nearly 2 years

1 Kudo
Opry5h0k
Community Member

Hi Everyone,
That problem is obviusly not resolved! My app, which was previously working ok, started crashing on my iphone within 2 seconds of being launched. I've tried the steps recommened in the' Best response' and they are of no help - still the same mess is happeneing.  I can't play anything on my TV without working app........  
   @Stadia, what is the solution here?

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