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deandrefam
Stadia Player
Stadia Player

Stadia app on iPhone keeps crashing, preventing me from setting up controller and chromecast

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My stadia app keeps crashing after i open it (within 9 seconds) and it is preventing me from adding my controller to wifi or adding my account to my chromecast

See screenshots attached of the error that appears when I reopen the app after it crashes

IMG_5285.pngIMG_5286.png

1 Kudo
Best Response
JamesFromGoogle
Community Specialist
Community Specialist

Hi everyone,

Thanks for the posts and we're sorry y'all are still running into this issue. I wanted to make a few suggestions here to see if they might help with the Stadia App stability.

  • For those that haven't yet, delete and reinstall the app.
  • Change the mobile device's Performance settings to Up to 720p. You can do this by going into the settings of the Stadia App.
  • Close any open apps that are not being used.
  • Restart the mobile device.
  • If possible, make sure that you're using the 5GHz Wi-Fi band instead of the 2.4GHz band.

Let us know if any of these suggestions help at all.


Best,

James

View Best Response in original post

0 Kudos
JamesFromGoogle
Community Specialist
Community Specialist

Hi everyone,

Just want to say we appreciate everyone's patience here. We are aware of this issue and are investigating. We'll keep everyone updated when we have news.

 

Edit (1/26): As of right now, we do not have any further updates from our engineering team. Thank you for everyone's patience as they are still working on this.


Thank you,

James

View Best Response in original post

0 Kudos
38 Replies
deandrefam
Stadia Player
Stadia Player

I have just tried adding a different google account to the stadia app and it seems to prevent the app from crashing which allows me to connect my controller to wifi.

But the app still does not detect my chromecast ultra. Please help

0 Kudos
deandrefam
Stadia Player
Stadia Player

The app has gone back to crashing lol. what is going on

0 Kudos
Ivan
Platinum Stadia Guide
Platinum Stadia Guide

@deandrefam Which version of iPhone and iOS are you using? Which version of the Stadia app are you using? Can you go to the app store and check if there's an update available?

For iOS app, when app is crashing, usually it needs an update.

------------------------------------------------------------------------------------------
Stadia Guides are not employed by Google. Opinions are my own.
1 Kudo
deandrefam
Stadia Player
Stadia Player

iPhone 12 mini with the latest OS and latest Stadia app available. I've tried uninstalling, restarting my phone, changing all the settings and reenabling everything. The app still crashes with my email address for some reason and when it doesn't (eg. using another google account that's not my main), it still won't let me connect my account to my chromecast ultra

0 Kudos
Mylamber
Stadia Player
Stadia Player

We have the same problem here, no crashing but t still won't let me connect my account to my chromecast ultra.

On IOS latest version.

1 Kudo
deandrefam
Stadia Player
Stadia Player

The crashing has been happening for weeks now for me, despite the Stadia app updating a couple times

0 Kudos
deandrefam
Stadia Player
Stadia Player

Looks like an update was released for Stadia today on iOS and the chromecast not appearing issue has been fixed, however the app still crashes and the only solution for me to is to switch to an different account and then switch back to my mine as that seems to stop the crashing for a little bit

0 Kudos
JamesFromGoogle
Community Specialist
Community Specialist

Hey @deandrefam,

 

I'm sorry that you've been having these issues for weeks now. I know how frustrating that can be.

 

I see that you have made sure to double check for App updates, which is awesome. Have you tried uninstalling and then reinstalling the app? I've noticed that sometimes that even with updates a full delete and reinstall can help the app run better. 

 

Let me know if you are still having any problems after this and we can look into more options.

Thank you,

James

0 Kudos
deandrefam
Stadia Player
Stadia Player

Hi @JamesFromGoogle - my issue with connecting my Stadia account to my chromecast has been fixed but my app continues to crash periodically. I have tried deleting the app and reinstalling but it has not helped.

1 Kudo
imdedio
Stadia Player
Stadia Player

Crashing every time. Unable to open the app in my iPhone 12 max pro

1 Kudo
JamesFromGoogle
Community Specialist
Community Specialist

Hi everyone,
We appreciate all of the feedback here. We have escalated this to our support team and will update this conversation once we receive an update.


Thank you,

James

0 Kudos
Pjman
Stadia Player
Stadia Player

Really? Iphone ? Lol

0 Kudos
JamesFromGoogle
Community Specialist
Community Specialist

Hi everyone,

Thanks for the posts and we're sorry y'all are still running into this issue. I wanted to make a few suggestions here to see if they might help with the Stadia App stability.

  • For those that haven't yet, delete and reinstall the app.
  • Change the mobile device's Performance settings to Up to 720p. You can do this by going into the settings of the Stadia App.
  • Close any open apps that are not being used.
  • Restart the mobile device.
  • If possible, make sure that you're using the 5GHz Wi-Fi band instead of the 2.4GHz band.

Let us know if any of these suggestions help at all.


Best,

James

0 Kudos
JamesFromGoogle
Community Specialist
Community Specialist

Hi again, folks,

Just wanted to check in to see if anyone still needed help on this topic. If not, we'll go ahead and close it in another day or so.


Thank you,

James

0 Kudos
deandrefam
Stadia Player
Stadia Player

Hi James - please do not close this thread as I am still experiencing this issue with the iphone app despite all your team’s recommendations to troubleshoot. 

Is there no fix being worked on for this? Clearly from all the new comments, this is not a unique issue to me and it’s astonishing this crashing bug is still happening after almost a year now. 

0 Kudos
Yakama
Stadia Player
Stadia Player

Just trying to setup mine today and I’ve tried it in my iPad and iPhone and both crash as soon as I open the app. Pretty rubbish as my stadia premier edition with controller and chrome cast is basically useless and my free trial is using up days while I can’t use it

1 Kudo
deandrefam
Stadia Player
Stadia Player

Agreed. Stadia is just blatantly ignoring this huge issue

0 Kudos
JamesFromGoogle
Community Specialist
Community Specialist

Hi everyone,

To better help us with this issue, could anyone who is experiencing this issue confirm that they are on the latest iOS update of 15.1? Also I see most people are saying that the app is crashing almost immediately upon opening. Is that the case for everyone here? If not, could you please provide details on what is happening? I'll tag those that have responded so far just for visibility purposes: @deandrefam, @Mylamber, @imdedio, @Pjman, @Yakama.

 

Thank you,

James

0 Kudos
deandrefam
Stadia Player
Stadia Player

Confirmed I am on ios 15.1 and the app is fully updated. App crashes almost immediately when opened. My only workaround is logging out into a different stadia account and then logging back in to my main account. This seems to fix it for a few minutes but it might take a couple tries of switching profiles like this for the app to not crash immediately. Eventually the app will crash again at a later use. 

0 Kudos
Yakama
Stadia Player
Stadia Player

I figured out my problem. Having a vpn on my phone made it crash when trying to login and setup the controller. I switched it off, set up the controller and then turned it back on and now I can use the app as normal even with the vpn on

0 Kudos
surfpipeline
Stadia Player
Stadia Player

Hi I have been facing this problem on the iPhone all the way back using iPhone SE now I have the iPhone 12 and the issue has not gone away I am rather technical and have tried the basic troubleshooting steps.  

As far as I know there hasn’t been a fix and it’s quite exhausting I have been unable to set up a new controller in another room thus far the app keeps crashing it has been unusable for over six months I’ve been on Stadia since November 2020

1 Kudo

Stadia team… this is really getting frustrating.  Got a backup controller, and the app won’t stay open long enough to set it up.  I’m a Founder, and have never seen this kind of issue, and definitely never seen the team take this long for a fix.  Please help.

3 Kudos
surfpipeline
Stadia Player
Stadia Player

Gandalf hi i'm experiencing same problem this has been going on for 6+ months.  Can you please let me know if you resolve this?  i will do the same. 

 

ps.  if only there was a way to delete cache on iphone for the app like android.  i think iphone are having this prob because of the OS and idk how to fix this.

1 Kudo
JamesFromGoogle
Community Specialist
Community Specialist

Hi everyone,

Just want to say we appreciate everyone's patience here. We are aware of this issue and are investigating. We'll keep everyone updated when we have news.

 

Edit (1/26): As of right now, we do not have any further updates from our engineering team. Thank you for everyone's patience as they are still working on this.


Thank you,

James

0 Kudos

Any updates? I’m currently controllerless thanks to this issue

1 Kudo
deandrefam
Stadia Player
Stadia Player

How is this issue still going on and not been fixed yet???????

0 Kudos
surfpipeline
Stadia Player
Stadia Player

About time!!!!! Thank you!

1 Kudo
Helga
Founder
Founder

I'm using Android 9 and have the same issue. Keeps crashing.

1 Kudo
danielebig30
Stadia Player
Stadia Player

same problem!! is very frustrating please fix it!!

0 Kudos