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Mustafa
Community Member

Set Payment method is not working

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Hi guys, 

 

I have downloaded the app and am trying to set it up, at Subscription you have to enter a payment method. Unfortunately, nothing works for me, I have tried all methods, unfortunately without success. Is there currently a malfunction?

Please help

Thanks

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Best Response
JamesFromGoogle
Community Specialist
Community Specialist

Hi @Mustafa,

I'm sorry you are having an issue with your payment method. Generally, for these issues, our Stadia Support team is your best bet. However, let's see what we can do here before you reach out to them. 

  • Did you get an error method when trying to input your payment method?
  • Which type of payment method were you trying to use?

If you haven't done so already, I'd recommend trying to set up your subscription in a Chrome Browser and see if you have a different result. Let us know how it goes.

Thank you,

James

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3 Replies
JamesFromGoogle
Community Specialist
Community Specialist

Hi @Mustafa,

I'm sorry you are having an issue with your payment method. Generally, for these issues, our Stadia Support team is your best bet. However, let's see what we can do here before you reach out to them. 

  • Did you get an error method when trying to input your payment method?
  • Which type of payment method were you trying to use?

If you haven't done so already, I'd recommend trying to set up your subscription in a Chrome Browser and see if you have a different result. Let us know how it goes.

Thank you,

James

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nihevia
Community Member

umm . im trying to login on bet + when i already paid the payment and it says that it have an issue about me paying and i already payed and now it have an issue

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JamesFromGoogle
Community Specialist
Community Specialist

Hi everyone,
This is an older post so we're going to go ahead and lock it now. If anyone still needs help after trying the suggestions here, I'd recommend creating a new post so that you can get better visibility in our community.


Thank you,
James

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