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TheRealTime
Founder
Founder

[Android] App crashes consistantly

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For the past few weeks I've been having a serious problem with the Stadia app on both my Galaxy Fold 2 and my Galaxy Note 10+. The app will crash every single time after about 30 seconds of just hovering in the main menu or going through messages. I've tried clearing the app data and uninstalling multiple times but it keeps happening.

Is anyone else experiencing this issue with their app? It's making replying to messages on the go impossible. 

6 Kudos
Best Response
codesplice
Gold Stadia Guide
Gold Stadia Guide

@TheRealTime Can you see if clearing the data for the Google Play services app does anything for this issue? That seemed to help another user who recently reported a similar problem.

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1 Kudo
PaulyShore
Stadia Player
Stadia Player

I finally enabled all app permissions (even though it doesn't prompt me to do so) and it seems more stable now.

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1 Kudo
12 Replies
codesplice
Gold Stadia Guide
Gold Stadia Guide

@TheRealTime Can you see if clearing the data for the Google Play services app does anything for this issue? That seemed to help another user who recently reported a similar problem.

1 Kudo
ChrisFromGoogle
Community Specialist
Community Specialist

Hi @TheRealTime, I marked @codesplice's response as a Best Response because it provides a helpful suggestion. Please let us know if that had any effect or not so we can continue to dig in. Thanks!

1 Kudo
TheRealTime
Founder
Founder

@ChrisFromGoogle @codesplice  

I chose to first clear the Cache of the Google Play Store to see if that would resolve the issue before clearing the App Data fully. On my Galaxy Note 10+, I tested the app menu and messages page for a while and did not experience the crashing I would previously. I will continue to use the app and monitor if it comes back and let you know.

 

As for my Galaxy Fold 2, I will be able to test it later tonight and will update you once I get to it.

 

Thank you guys for the suggestion, hopefully that's all there is to it!

1 Kudo
TheRealTime
Founder
Founder

@ChrisFromGoogle @codesplice 

 

Sorry to ping you guys once again, but it seems that after 1 week the issue came back again. I can no longer use the app on either phones. I can attempt a Google Play Store data wipe, but the fact that this even happens is a little ridiculous... Any other ideas if the data wipe doesn't do it?

0 Kudos
PaulyShore
Stadia Player
Stadia Player

This has been happening to me on iPad, Oneplus 6T, and Pixel 5 since April. It's now June 10, 2021 and it hasn't been fixed. It's unusable to be frank. 

1 Kudo
PaulyShore
Stadia Player
Stadia Player

Still happening for me. 

1 Kudo
deandrefam
Stadia Player
Stadia Player

Happening to me on iphone as well. Been happening for a while now...

0 Kudos
PaulyShore
Stadia Player
Stadia Player

I finally enabled all app permissions (even though it doesn't prompt me to do so) and it seems more stable now.

1 Kudo
DerSaSa
Stadia Player
Stadia Player

Have exactly the same problem 

0 Kudos
EsseEstPercipi
Stadia Player
Stadia Player

Just started working on this issue, and I would like to let everyone know what I have learned so far. First, thank you to @codesplice @TheRealTime and @PaulyShore  all great suggestions for troubleshooting this issue. Unfortunately, for my friend who owns a Galaxy Note 20 the fixes were only temporary. In the end, he emailed Stadia directly and was told that what he was experiencing was most likely an account-specific issue. That the engineering team would possibly have to get involved and a ticket was created. Still waiting on a response but wanted to give a possible alternative direction to look in. I am not sure of any of the specifics regarding why but will keep this discussion updated as I learn more.

1 Kudo
codesplice
Gold Stadia Guide
Gold Stadia Guide

@EsseEstPercipi That's a really interesting twist. Thank you for sharing!

Please do keep us updated, I'd be very interested to learn more about what's going on and the ultimate solution.

 

0 Kudos
EsseEstPercipi
Stadia Player
Stadia Player

Turns out the issues my friend was experiencing are specific to the Galaxy Note 20 being used, and so they're is no ultimate solution at this point. I will try to keep you updated best as possible. 

1 Kudo