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Pipppy
Stadia Player
Stadia Player

Accessing a bought game

I bought Monopoly some time ago then cancelled my monthly subscription. I have tried to access this today so I can use it when the grandchildren come for Christmas however when I try to log on the screen stops at access free trial. How can I access the game that I paid for?

0 Kudos
6 Replies
DaBaldEagul
Silver Stadia Guide
Silver Stadia Guide

Hey there!

From what I gather in your post, you already have had a pro subscription, correct? If so, you shouldn't get another popup for a free pro trial. Could you please verify you logged in to the right account when you tried to access Stadia?

-- Baldy
I am no Google official. My messages and opinions are my own, and should not be used to judge Google or their products. Silver and gold Guides are independent volunteers that like to help out on the forums.
1 Kudo
Pipppy
Stadia Player
Stadia Player

Yes I have had a paid subscription and during that time I bought a game. Later I cancelled the subscription but did continue to play my bought game. Today I cannot access my paid game as I can’t skip the signup screen for the free trial. I have used the same account as I only have one google account.

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DaBaldEagul
Silver Stadia Guide
Silver Stadia Guide

Hmm that's odd. Could you provide a screenshot, please? And what device are you accessing Stadia from?

-- Baldy
I am no Google official. My messages and opinions are my own, and should not be used to judge Google or their products. Silver and gold Guides are independent volunteers that like to help out on the forums.
0 Kudos
Pipppy
Stadia Player
Stadia Player

I have managed to skip the “get trial” by using stadia.com however my bought game is not showing. How do I access the game?CD0415CD-A6D8-418B-9CFA-2FF7EA8574BE.png

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Pipppy
Stadia Player
Stadia Player

I’m using an IPad Air

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Pipppy
Stadia Player
Stadia Player

No help for over 2 weeks! How can I contact Stadia to get my money back? Very disillusioned with this.

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