cancel
Showing results for 
Search instead for 
Did you mean: 
Els
Stadia Player
Stadia Player

Stuck at start screen of game

Jump to Best Response

Hi, I want to use Stadia via my Chromecast on TV. Everything works just fine but I have a problem when starting a game. Every time I start a game and it displays the start screen that says "Press any key" I literally can press any key and nothing will happen. The screen doesn't freeze, to be clear. The music plays and animations run. But the only thing I can do at this point is closing Stadia/the game and reach to the Stadia menu to the settings etc...And this problem only comes up when I am home and using my own WiFi. Chromecast + controller were tested with a different WiFi and worked fine. 

Really frustrating. I hope someone can help. 

0 Kudos
Best Response
ChrisFromGoogle
Community Specialist
Community Specialist

Hi @Els, thanks for writing in about this. I think, based on your description of events, that the issue might be with your local network. There may be a setting in your router which is interfering with the connection the CCU is establishing with the Stadia service. For additional help, please reach out to our support team.

View Best Response in original post

0 Kudos
6 Replies
Chufu
Platinum Stadia Guide
Platinum Stadia Guide

hm sounds weird, does it work for you when you try using an Ethernet cable and then try again?

Maybe it does also help to reset your router/internet just to be sure?

0 Kudos
Els
Stadia Player
Stadia Player

Good ideas and I tried all these things but the problem unfortunately still persists.

0 Kudos
Els
Stadia Player
Stadia Player

Maybe it's important to mention that this problem also occured when I tried a friend's account and controller on my TV that otherwise always works perfectly fine. So it has to do with either my WiFi connection or my TV. I would confidently assume that my chromecast nor my controller are broken.

0 Kudos
ChrisFromGoogle
Community Specialist
Community Specialist

Hi @Els, thanks for writing in about this. I think, based on your description of events, that the issue might be with your local network. There may be a setting in your router which is interfering with the connection the CCU is establishing with the Stadia service. For additional help, please reach out to our support team.

0 Kudos
Carjack21
Stadia Player
Stadia Player
  • I'm having same issue. Did you ever resolve this?
  • 1st time playing yesterday & no problems,  today this happens 
0 Kudos
JamesFromGoogle
Community Specialist
Community Specialist

Hey @Carjack21,

I'm sorry you are having issues with your Stadia experience. Please see the Best Response by @ChrisFromGoogle pinned below the original post. Since this is an old topic, I am going to lock it, but if you are still having issues with Stadia, feel free to make a new topic. We're here to help.

Thank you,
James

0 Kudos