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Vxpro
Founder
Founder

Stadia won’t work now ??

My stadia isn’t working now for some reason.  I have tried to add account to chromecast but it doesn’t show up. It worked fine before. Just now it won’t work. Im connected to the right Wi-Fi. My chromecast is connected to my router using Ethernet. Which worked fine.  

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21 Replies
Borussia
Silver Stadia Guide
Silver Stadia Guide

Hey Vxpro,

if things don't work as intended, it is quite frustrating.

Maybe we can walk you through and find a solution :slightly_smiling_face:

 

You said that you are connected to the right WiFi while your CCU is connected with the router via ethernet.

Does your CCU screensaving picture show a couple of controller keys in the top right corner?

If yes: Stadia is already connected with your CCU.

If no: Make sure to add your account using the Stadia app on your smartphone.

If this doesn't work: What happens?

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Vxpro
Founder
Founder

Thank you for reply

 

i have sorted it now. I restarted my router. Fixed the problem. Thank you. 

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Vxpro
Founder
Founder

Oh dear. It won’t work now.  I turned on my tv now it doesn’t having play symbol. It’s since I’ve installed Facebook portal. Any ideas ? 

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Vxpro
Founder
Founder

Only works when I restart my router then stops working after I turn my tv off. 

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Vxpro
Founder
Founder

I got stadia working. Playing a game now. But I had to restart my router again and launched it from stadia app this time. 

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Borussia
Silver Stadia Guide
Silver Stadia Guide

That seems strange.

Have you tried forwarding the Stadia ports?

 

Those are 44700-44899 both TCP and UDP.

Might be worth a try.

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Vxpro
Founder
Founder

Thx.  Still no joy. 

I see 

image.jpg

 and on stadia app. It has computer symbol on games instead of play symbol. 

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Vxpro
Founder
Founder

I’ve set new rule on my router firewall page. As I said still nothing. 

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ShadowKnight
Gold Stadia Guide
Gold Stadia Guide

Hi @Vxpro,

The computer icon you see in your app means your phone is not picking up your Chromecast ultra as a playable device.

This could be due to a router setting prevention wireless clients from seeing any other client (ap isolation) or your chromecast ultra and your phone are on different networks.

 

Out of curiosity what phone do you have?

-Shadow
I am just a volunteer here on the forums
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Vxpro
Founder
Founder

Apple iPhone 11 Pro Max 

 

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Vxpro
Founder
Founder

I have BT smart hub 2.  I have also NETGEAR PoE switch 8 port unmanaged. I tried plugging the stadia Ethernet directly into my smart hub router. Funny thing is. I seem to remember this happening before. I bought and installed new Facebook portal and now the stadia won’t work. 

thx. 

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ShadowKnight
Gold Stadia Guide
Gold Stadia Guide

Have you tried resetting the chromecast?

Since you said restarting your router makes your phone and the chromecast detect each other so you can start a game. Either there is a currently unknown setting that is preventing the connection after start up (doubtful) or either the phone or the chromecast is not properly communicating on the network.

If you had another device (tablet or phone) to try it with first I would try to setup your account with that other device.

@Vxpro 

-Shadow
I am just a volunteer here on the forums
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Vxpro
Founder
Founder

I tried resetting ccu before. I’ve just tried iPad. And I’m charging my old iPhone to try on that too.  

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Vxpro
Founder
Founder

I forgot to add.   Sorry. That I have a ccu in my kitchen connected to same Wi-Fi. I turned it off at power supply and now it’s working in lounge stadia.    I just had a game.  And all ok. But when I go back to it now. It won’t let me play again. 

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ShadowKnight
Gold Stadia Guide
Gold Stadia Guide

Seeing as you have two different ones and are experiencing the same issue on both from your phone. I'm starting to think there might be a setting on your iphone that is preventing the CCUs from being shown in your phone.

By any chance do you have apple private relay enabled? I ask because I found a post on reddit about the stadia controller not connecting to an apple device when that is on. I'm suspicious of that feature causing your issue as well seeing the post.  https://www.reddit.com/r/Stadia/comments/r99cl0/stadia_controller_and_apple_private_relay_dont/

@Vxpro 

-Shadow
I am just a volunteer here on the forums
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Vxpro
Founder
Founder

0E21F8EE-20A7-46BB-A593-A5DD7B8727A0.png

 this is the rule I setup  

Thx for replies again. I turned off private relay. Still nothing on stadia app. But on safari stadia works. I’ve not tried my pc as of yet.  When my stadia app does work I noticed my kitchen ccu isn’t on the list. As I haven’t used the kitchen for gaming yet. I’ve only recently setup the tv but before I installed the Facebook portal tv.  The Facebook portal tv I think has caused this. The stadia app hasn’t worked well since I setup the portal tv.  

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Vxpro
Founder
Founder

I got it working again. I was in kitchen trying to setup kitchen stadia with another game pad and the app. Which didn’t work. Then the stadia app had the play button instead of the usual computer button.  Maybe I’m doing something wrong. I turned on my game pad then went to stadia app. I’ll keep trying. Thx. 

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ShadowKnight
Gold Stadia Guide
Gold Stadia Guide

That's great to hear!

What did you do to get it to work exactly?

-Shadow
I am just a volunteer here on the forums
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Vxpro
Founder
Founder

Sorry slow reply.  It’s working fine now. No idea why. I had to disconnect my Xbox from my tv. Who knows. Thank you very much 

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JamesFromGoogle
Community Specialist
Community Specialist

Hi everyone,

Wow, what a journey this topic was! We are so grateful for both @ShadowKnight's and @Borussia's comments here. We'll leave this topic open for another day or so in case there are any follow up questions or comments.

Thank you,

James

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JamesFromGoogle
Community Specialist
Community Specialist

Hi again,
Going to close this topic now. Please feel free to create a new post if anything else comes up. We'd be more than happy to help.

Thank you,
James

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