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relfarrah
Stadia Player
Stadia Player

Stadia Sound Crackling on Chromecast ultra

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Hello,

Stadia on Chromecast Ultra has crackling/choppy audio today on all the games I’ve tried. I did the following to fix it without luck:

- factory reset Chromecast

- tested it on the aux connection on controller while running on tv- that works fine 

- tested it on other devices (iPhone, iPad, desktop) - none have audio issue except chromecast

-changed TVs but Chromecast still has issue with games

- streamed other content to Chromecast (Netflix) without audio issues

-changed audio setting on Chromecast through google home to “stereo only” but I’m still experiencing issues

-restarted router 

Currently connected to router using a 5g with google fiber internet. Stadia was running great until today so I’m not sure what the issue can be. It still runs great on everything but the Chromecast. 

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Best Response
relfarrah
Stadia Player
Stadia Player

Update on my fix. I chatted with support and they suggested when I do a factory reset I do it using the button on the Chromecast ultra. That did the trick. Before, I reset the Chromecast via the google home app. They also suggested unplugging the Chromecast for a few minutes. I did both and it’s working fine again. 

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WireSpy
Stadia Player
Stadia Player

I had the same problem until I turned of 5.1 sound. The problem hasn’t occurred since. 

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relfarrah
Stadia Player
Stadia Player

Update- I realized that the only time this problem occurred was at night. The variable for me was the baby monitor. If it was nearby it was interfering with my wifi connection and garbling the sound. The closer it was to my setup the worse it was. I’m sure if I had a better router that wouldn’t happen but at least now I know. 

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8 Replies
Zinger
Stadia Player
Stadia Player

I've had similar issues for quite some time now.  Both Destiny 2 and Farcry 5 both have crackly music off and on.  It's random but Farcry 5 does seem to be doing it quite often lately.  If I exit the game and try again often I get lucky and the next game session is fine.  Sometimes not. 

As far as I can tell, it's not us, it's Stadia.  I don't know what the problem is but it's very annoying, and everything else is perfect, just the sound is not good when it occurs. I have 200Mb/s Verizon FIOS.

1 Kudo
relfarrah
Stadia Player
Stadia Player

Update on my fix. I chatted with support and they suggested when I do a factory reset I do it using the button on the Chromecast ultra. That did the trick. Before, I reset the Chromecast via the google home app. They also suggested unplugging the Chromecast for a few minutes. I did both and it’s working fine again. 

1 Kudo
WireSpy
Stadia Player
Stadia Player

I had the same problem until I turned of 5.1 sound. The problem hasn’t occurred since. 

0 Kudos
relfarrah
Stadia Player
Stadia Player

Update- I realized that the only time this problem occurred was at night. The variable for me was the baby monitor. If it was nearby it was interfering with my wifi connection and garbling the sound. The closer it was to my setup the worse it was. I’m sure if I had a better router that wouldn’t happen but at least now I know. 

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JamesFromGoogle
Community Specialist
Community Specialist

Hey there,

We're so glad you were able to figure out what was going on here. We'll leave this conversation open for another 24 hrs in case there are any additional questions or comments.

Thank you,

James

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JamesFromGoogle
Community Specialist
Community Specialist

Hi again,

We'll go ahead and close this topic now. Please let us know if you need anything else. We're always here to help.

Thank you,

James

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Gaelostyle
Stadia Player
Stadia Player

Bonjour, 

J'ai exactement les mêmes problème depuis 1 mois (avant cela marchait très bien), j'ai réalisé toutes les opérations cité par RelFarrah mais je n'ai pas de bon résultats. j'ai commandé un nouveau kit stadia première édition (avec la manette et le Chromecast ultra en super promo en plus merci google :winking_face:  ) que je devrais recevoir demain normalement.

J'espère que cela va fonctionné parce que cela m'embête énormément de payer pour jouer en 4K HDR avec du 5.1 et de ne pas pouvoir :disappointed_face:

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JamesFromGoogle
Community Specialist
Community Specialist

Hi @Gaelostyle,

Was that new Stadia premier edition able to help your issue? Let us know if you have any updates.


Best,

James

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