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byron426
Stadia Player
Stadia Player

Network performance degradation

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For the last few weeks I've noticed network latency. I'm trying to play ubisoft games like AC Valhalla, but they no longer perform as they used to just a few weeks ago.

Its not my network. I've got gbit speeds and usually have at least 350mbits download speeds.

But I still have to play with skips and pixelation that is constant. 

Any ideas? 

Thanks! 

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Best Response
byron426
Stadia Player
Stadia Player

Thanks everyone for your assistance. Unfortunately, it seems that it's a problem with my location, as there are a lot of hops between me and the google servers. What's strange is that the performance is sometimes better, but that could be a problem between me and any one of the hop points, so I don't think I'll get very far on this. 
Is there a number I can use if it gets to a point where it's unusable? 
I really like the Stadia service. I've actually stopped using my playstation for almost a year now. 
Thanks for all the help.
Best regards,
Jorge

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JamesFromGoogle
Community Specialist
Community Specialist

Hey again, @byron426,

Thank you so much for giving us an update. Here is how to get ahold of our support team:
Contact Us

We'll go ahead and close this thread now, but if you need anything else you can go ahead and reach back out in a new post.

Thank you,

James

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6 Replies
AndroiFy
Platinum Stadia Guide
Platinum Stadia Guide

Hi @byron426 

I just tried now and I cannot see any issues on Chrome. Are you playing on Wi-Fi or Ethernet? Did you try the troubleshooting guide steps here https://support.google.com/stadia/answer/9595943?hl=en ? 

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RXShorty
Platinum Stadia Guide
Platinum Stadia Guide

Hi @byron426 

On what kind of device are you playing? Android TV, Chromecast Ultra or Google TV?

And did you try to restart your router to see if that helps? :slightly_smiling_face:

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JamesFromGoogle
Community Specialist
Community Specialist

Hey folks,

Just wanted to hop in here and thank both @AndroiFy and @RXShorty for their comments. @byron426, let us know if you are still experiencing issues after trying the suggestions that our awesome Stadia Guides mentioned.

Best,

James

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JamesFromGoogle
Community Specialist
Community Specialist

Hey everyone,
It appears like this thread hasn't been updated, so we'll go ahead and lock it in another day or so. Please let us know if you need any additional assistance.

Thank you,
James

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byron426
Stadia Player
Stadia Player

Thanks everyone for your assistance. Unfortunately, it seems that it's a problem with my location, as there are a lot of hops between me and the google servers. What's strange is that the performance is sometimes better, but that could be a problem between me and any one of the hop points, so I don't think I'll get very far on this. 
Is there a number I can use if it gets to a point where it's unusable? 
I really like the Stadia service. I've actually stopped using my playstation for almost a year now. 
Thanks for all the help.
Best regards,
Jorge

0 Kudos
JamesFromGoogle
Community Specialist
Community Specialist

Hey again, @byron426,

Thank you so much for giving us an update. Here is how to get ahold of our support team:
Contact Us

We'll go ahead and close this thread now, but if you need anything else you can go ahead and reach back out in a new post.

Thank you,

James

0 Kudos